Damilola Akintola

617-***-**** adx6zq@r.postjobfree.com Fort Worth, TX 76123

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Analytical and Methodical

Account Administration

Defect Analysis and Resolution

Teamwork and Collaboration

Software Evaluation

Documentation Development

Interpersonal Skills

Microsoft Windows and Office

Hardware and Software Repair

Issue and Resolution Tracking

Training Materials Development

Resolving Problems and Incidents

System Performance Assessments

Customer Service Support

Organizational Skills

Error Detection

Technical Troubleshooting

Computer Diagnostics

Verbal and Written Communication

Help Desk Support

Multitasking and Prioritization

System Performance Assessment

Attention to Detail

Problem Solving

Conflict Resolution

EXPERIENCE

IT Help Desk Technician, Insight Global, October 2022-Current Fort Worth, TX

Created new accounts, reset passwords and configured access to servers and file management software for users.

Assisted customers with various types of technical issues via email, live chat and telephone.

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Answered user inquiries to resolve computer software or hardware operation problems.

Maintained positive working relationship with fellow staff and management.

Entered commands and observed system functioning to verify correct operations and detect errors.

Maintained composure and patience in face of difficult customer situations, applying de- escalation techniques and positive customer support. Pharmacy Technician, CVS Pharmacy, January 2020-August 2022 Dallas, TX

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Verified prescriptions and drug labels, documents and packages.

Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Interpreted and processed medication orders under supervision of pharmacist.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Prepared prescription transfers to other pharmacies.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Improved inventory management procedures to reduce overhead, backorders and overstock.

Answered telephones to respond to questions or requests.

Entered prescription information into computer databases.

Operated cash registers to accept payments from customers.

Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Cleaned and maintained equipment or work areas according to prescribed methods.

Ordered, labeled and counted stock of medications and entered inventory data into computer.

Checked medications for content, accuracy and completeness of drug packaging and labeling.

Maintained proper storage and security conditions for drugs.

Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Customer Service Representative, Bank of America, April 2018-January 2020 Dallas, TX

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Consulted with customers to resolve service and billing issues.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Upheld quality control policies and procedures to increase customer satisfaction.

Made outbound calls to obtain account information. EDUCATION AND TRAINING

Associate of Science

Nursing, El Centro College, Dallas TX Expected in May 2024

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