Marland Harris

Los Angeles, CA *****

phone: 310-***-****

email: adx6z6@r.postjobfree.com

Career Objective

Innovative and forward-thinking professional seeking manager position to plan and manage day to day operations and create an exceptional work experience for employees. Dynamic team player focused on delivering high-level customer and client service. Willing to help at a moment’s notice.

Skill Highlights

• Attention to detail • Strong written and verbal communication skills • Knowledgeable on I Office Software • Expert on Service Now platform and Nuvolo Space Planning

• Microsoft Office • Time management

• Extremely efficient

Career Experience

Canon Business Process Services Site Manager for NFL 2017 – 2022

Responsible for maintaining daily operations of the building for all departments and employees at all levels.

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality

• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive, and friendly customer environment

• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively

• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff

• Functions as a liaison between the client & CBPS

• Prioritize and schedules all work including overflow work to backup facility

• Ensures proper maintenance and usage of all equipment and supplies

• Conducts staff meetings to ensure communication of corporate policies and goals

• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff

• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals

• Interfaces with the client, operations team, and corporate departments as necessary

• Arrange for regular maintenance of equipment and internal systems (e.g., heating, air conditioning, and ventilation)

• Responsible for inventory upkeep of supplies for mailroom, facilities, security, and other departments

• Received, managed, and processed work order request

• Participate in the development of the department’s goals and monitor work activities to ensure compliance with established objectives

• Offsite file management

• Contract negotiations

Impeccable Hair LLC. 2013-2017

As the owner and sole employee of Impeccable Hair LLC., I am completely responsible for all aspects of business operations including but not limited to the following.

Social Media/Website Management

Accounting

Research and Development

Client Relations

Shipping/Receiving

Reception Duties

Marketing/Office supply maintenance

California Pizza Kitchen Inc. Office Manager 2005 –2012

Responsible for organizing and coordinating daily corporate office operations and procedures to ensure organizational effectiveness and efficiency.

• Negotiated contracts and pricing for corporate office vendors

• Supervised front desk and mailroom personnel operations

• Liaison to building management, building security, and building maintenance

• Responsible for ordering and maintaining all office, kitchen, and mailroom supplies

• Managed an annual department budget of $1.2 million

• Responsible for coordinating all corporate office alterations and maintenance

• Coordinated new employee setup with IT and HR departments

• Developed ideas and guidelines to cut spending and improve office efficiency

• Assisted other departments as needed

• Managed distribution of office keys and building access cards

• Managed off site document storage and retrieval

• Managed maintenance and repair of all office equipment and consumables

• Created and altered company processes to minimize spending

• Maintained and communicated safety compliance measures for annual inspections

• Final approver for invoices related to my department

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