Administrative Assistant Customer Service

Cailley Whipple

Sandy, UT *****

801-***-**** - adx6xi@r.postjobfree.com

Professional Summary

Brought up a career being a trainer on all assessments, documentation, and phlebotomy, and ultimately manage/run an entire department. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Leadership

Teamwork

Willingness to learn

Creativity

Critical Thinking

Problem Identification

Complex Problem Solving

Conflict resolution

Attention to Detail

Organization

Interpersonal skills

Training

Work History

08/2021 to current

06/2014 to 08/2021

Screening Manager

ICON Formerly PRA Health Sciences – Salt Lake City, UT

Assists with the development of training and development programs aimed at continuous improvement of the clinic activities

Assists with the review and creation of standards of operation and work instructions using current evidence and industry standards

Performs all required clinic procedures as needed and manages clinic projects to maximize efficiency, effectiveness, and quality

Ensures staff completes all required protocol training and tasks to maintain optimal team performance and subject safety in the clinic

Provides supervision of assigned areas of responsibility

Basic people managing skills including coaching, providing feedback and recognition

Excellent written and oral communication skills

Good ability to develop tools, systems and processes for team development

Basic knowledge of clinic operations and varying types of drug research

Good ability to identify internal team training needs and implement training

Keeping calm in stressful situations and problem solve in a quick and efficient manner

Check over and approve all employees timecards and make sure they are accurate with hours worked for accurate payment

Senior Medical Research Associate

ICON Formerly PRA Health Sciences – Salt Lake City, UT

Started as a patient liaison, advanced to a Sr. Medical Research Associate

Help run screening floor to make sure all questions are answered and every screen is completed efficiently

Coordinate with shift lead to make sure staff are allocated accordingly

Responsible for ICF signing and reviewing

Responsible for phlebotomy training for new screening employees

Work closely with providers to ensure subjects safety during screening process before subjects enter into study

Resolve problems, improve operations and provide exceptional service

Carried out day-day-day duties accurately and efficiently

Eliminate downtime and maximize revenue by providing top project quality control

Use critical thinking to break down problems, evaluate solutions and make decisions

08/2013 to 05/2019

Cheerleading Coach

Utah Peak Athletics – Bluffdale, UT

Taught and performed basic skills of cheerleading and tumbling

Ensured athletes safety during practice and competition

Assisted in choreographing routines

Private lessons with athletes to further tumbling and stunting skills

Motivated athletes to become stronger, more agile and more effective through training habits, proper nutrition, and school work

Coordinated travel arrangements, tracked expenses and reported on all team activities

Adjusted coaching techniques based on strengths and weaknesses of athletes

Prepared athletes for special competitions and tournaments

10/2012 to 05/2014

Receptionist/Disbursement Specialist

Flagship Financial Group – Lehi, UT

Answered and Transferred calls

Handled all appointments for loan officers

Verified loan files then approve/ flag files

Exceeded end of month deadline criteria

Corresponded with clients through email, telephone or postal mail

Resolved customer problems and complaints

08/2011 to 10/2012

Cashier/Customer Service

Tai Pan Trading – Sandy, UT

Greeted/assisted customers, and answered phone calls

Reconcile cash till and deposit into safe

Made sure store and register were always clean and organized for customers

Helped manager with running front of store

Helped set up for major events

Made custom designs for customer

Answered questions about store policies and addressed customer concerns

Worked flexible schedule and extra shifts to meet business needs

Education

06/2011

High School Diploma

Jordan High School - Sandy, UT

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