Courtenay G. Wade

*** ***** *** **, ***. *** • Saint Louis, Missouri 63031 • 314/448-8413 • adx6xg@r.postjobfree.com

My objective is to obtain employment using my experience in the railroad industry as well as in property management.

Education

Southern

Illinois University at Edwardsville, 1994 Bachelor of Science, Industrial Engineering

Professional Affiliations, Volunteer Work, Other Experience

Member, Omega Psi Phi Fraternity, Inc., Nu Chi Chapter, East St. Louis, IL

Board Member, We Win, Inc., 2011 - 2018

Employment

Owner, Property Manager – Broader Ideas, Inc., St. Louis, MO August 2000 – Present

●Property Manager of 17 units.

●Schedule maintenance.

●Receive rent payments.

●Collaborate with not-for- profit organizations for tenant placement.

●Manage and supervise subcontractors for maintenance of properties.

Conductor - Operating Practices - Union Pacific Railroad, St. Louis, MO March 2004 – October 2019

●Control train operation and movement

●Perform switching operations to build or separate trains.

●Conduct train and equipment inspections

●Communicate and report information as required regarding train movement.

●Interpret signals that involve train movement including hand signals.

Operations Support Group – Union Pacific Railroad, St. Louis, MO January 2002 – March 2004

●Monitored network operations using HP OPENVIEW, a software program for Union Pacific Railroad

●Addressed issues with server performances reported by Tivoli.

●Performed changes to the application or Oracle database placed on the server with developer supervision.

●Troubleshoot and escalate Network and Mainframe problems.

●Monitored automated backups of critical systems and spawn manual backups when justified.

●Report any Operating System problem to the correct group (Novell, NT or Unix).

●Support UPRR departments by offering assistance with their applications on any server.

●Report major performance issues to higher level management during off hours.

●For security reasons, act as a liaison between the developer and the production server.

●Report performance issues with Teradata and assist with Teradata outage.

Online Systems Services – Union Pacific Railroad, St. Louis, MO April 1997 – December 2001

●Diagnosed mainframe connectivity issues via NCCF

●Handled end user security issues on Mainframe, Netware, Windows NT, and Unix platforms.

●Troubleshoot and escalate mainframe problems.

●Monitor critical alarms from microwave sites, AEI sites, and escalate problems.

●Dispatch appropriate personnel on comms problems after viewing data circuit diagrams.

●Support UPRR departments on the use and configuration of the popular software application

●Learn new systems and attempt to provide pertinent feedback to developers.

●Act as a liaison between the customer and third level support.

●Assist users with TCS functions and problem solving.

●Provide manual support to home users with dial in issues.

Courtenay G. Wade cont.

Alternative Resources Corporation, St. Louis, MO April 1996 – April 1997

●Assisted in the inventory of software and hardware on 400 network PC’s.

●Installed Windows 95 based application software through a Microsoft NT server network.

User Support Trainer – The Law Offices of Walter Brandon, Jr. East St. Louis, IL. December 1995 – April 1996

●Training office staff on the use of PC and Peripherals.

●Performed file maintenance, clerical, etc.

● Consulted management on system upgrades.

●Performed projects defined by management and maintained confidentiality of sensitive information.

Operations/User Support/Slots Dispatcher – Casino Queen, East St Louis, IL July 1993 – Oct 1995

●Performed user support duties, diagnosed user problems.

●Monitored the IBM token ring network which consisted of 1000 nodes.

●Monitored and resolved problems of the LSI players system Riverboat – dual system communications line connectivity and transfer of information between the AS/400 on the Boat and Land/(DP – Visitor’s Center).

●Balanced financial totals, departmental reports/documentation and adjusting meters on reports for credibility.

●Monitored jackpots and files, and unauthorized entries malfunctions of slot machines.

●Performed an IPL of the AS/400 bi-weekly.

●Maintained a daily log of hardware/software performance.

●Dispatched via radio vital information to supervision, technicians, and security.

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