Office Manager Customer Service

Elyce Joy Fischer

Coconut Creek, Florida *****

Cell: 954-***-****

E-Mail: ********************@*****.***

OBJECTIVE: Seeking a challenging and rewarding position with a progressive, growth-

oriented organization where prior experience, personal ability, and a

commitment to professional standards of performance will be valued.

PROFILE: Special Strengths – Strong computer and communication skills.

Credit success with honesty, integrity, and dedication to the ethic of hard

work. Ability to manage a great variety of tasks and responsibilities

simultaneously and effectively; to assess needs and establish work

priorities; and to exercise prudent judgment in decision-making areas.

Excellent organizational and planning skills. Highly motivated, reliable,

loyal, detail oriented, long-term career minded and confident. Have a high

energy level and strongly motivated by professional challenges.

SKILLS: Customer Service (20+ years)

Call Center / Customer Support

Microsoft Office: Word, Excel, Power Point, Outlook (Expert – 20+ years)

Microsoft Outlook Calendar (Expert)

Microsoft Project (Expert)

Access (Intermediate)

QuickBooks (Expert)

Skyline (Intermediate)

Adobe Acrobat (Expert)

AutoCAD (Intermediate)

Plotter (Expert)

EXPERIENCE:

2019 – 2023 DIGITAL RISK MORTGAGE SERVICES – Boca Raton, FL

Home Service Specialist / Set-up Analyst

Serve as primary point of contact, providing customer with timely and

periodic status updates of their loan application; returning all inquiry calls

within service level agreement. Responsible for several kept informed

routines to ensure that customer expectations are set properly and followed

through. Efficiently manage pipeline of loan applications. Responsible for

collection, review and validation of all required documentation, including

income; following up with customer as appropriate. Able to articulate

difficult and/or complex information in a manner that is clear while

conveying compassion to drive customer retention and sales partner

confidence. Assure that all customer files are complete and in compliance

with regulatory agencies and internal policies before sending to

Underwriting. Ensure customer privacy and confidentiality.

2016 - 2018 ARROW EXTERMINATORS - Boca Raton, Florida

Administrative / Sales. Responsible for the input of the technician's

work on a day to day basis. Answered phones; also responsible for

ALL sales calls that come in to the office. Sold, wrote contracts and

scheduled appointments. (I was No. 1 salesperson in the region for

inside sales.) Also scheduled and dispatched technicians for their daily

jobs. Responsible for weekly spreadsheets sent to corporate on the

branch sales numbers.

2011 – 2016 WOOLBRIGHT DEVELOPMENT, INC. – Boca Raton, Florida

Executive Assistant to the VP of Development and Assistant to the

VP of Planning and Zoning for Core Properties (existing shopping centers),

Ground Up Shopping Centers and Mixed Use Projects. Responsible for

budgeting, scheduling, AIA contracts, billing, permitting and scheduling

appointments (MS Outlook Calendar). Worked closely with in-house

Architects, Subcontractors, Planners, Engineers, Surveyors and Leasing.

Posted and uploaded to the company portal. Scheduled zoning and city

council meetings. Handled personal and business daily calendar and

whatever else may come up during the day.

2008 – 2011 CORNERSTONE FINISHES, INC. – Boca Raton, Florida

Office Manager/Bookkeeper for very busy construction office. I handled

accounts receivable, accounts payable, payroll, (QuickBooks Pro) insurances

and Worker’s Comp. claims. I kept all sub-contractors files up to date

(hundreds) and kept track of their retainage, kept up with all of our vehicles,

cell phones and radios. I also ran various reports for budgeting. Dealt with

suppliers and builders on a daily basis. Any and all mail that came in went

through me; if I can handle it, I did, if not, I delegated it. Dictation, typing

contracts, Releases of Lien and Waivers all done on a daily basis. I had many

other responsibilities that would take forever to mention. I did whatever there

was that needed to be done.

2008 – Present FISCHER FIELD SERVICES OF SOUTH FLORIDA, INC. – Coconut

Creek, Florida – Vice President – Home based business servicing South

Florida with various inspections (collateral, high value insurance, leasing

and floor plans). Manage database, accounting, scheduling, submitting

reports and keeping up with all our accounts.

1999 – 2008 MAYFLOWER MOVING AND STORAGE - Ft. Lauderdale, Florida

Office Manager/Sales Manager – My responsibilities included keeping

three salesmen very busy with appointments. Starting from making the

appointments, handling their call-backs from the shippers, setting up

dates, registering their moves, answering their questions and doing all the

paperwork. Also included in my responsibility was rating the papers

after the move, billing for storage, claims and any third party services

that needed to be set up. I also did the Trade Show part of the business.

Registering the jobs, quoting and rating the driver’s papers. I also

handled national accounts (such as I.B.M. and ProSource, etc.).

1986 – 1999 PARSONS & WHITTEMORE, INC. - New York, New York

Executive Secretary to one of four staff attorneys for a large

multinational corporation. Responsible for correspondence relating to

equipment, construction and chemical contracts, licensing, sales

representative and distributorship agreements; overseeing litigation;

trademarks and trade names, mergers, acquisitions and divestitures;

environmental, immigration and labor matters. Have knowledge of

various types of computer programs and dictating equipment; handled

switchboard and when General Counsel’s secretary was not in I would take

on her duties. Also responsible for making all travel arrangements and

keeping a daily appointment schedule.

EDUCATION: Sheepshead Bay High School

Brooklyn, New York – Graduate

Adelphi Business School ~

Office Skills, including Bookkeeping and Business English –

Bookkeeping Certificate

INTERESTS AND

ACTIVITIES: Avid Scrabble player (tournament). I love to do all kinds of puzzles

(word, crossword, jigsaw, number, etc.); and anything that is challenging to

the mind.

REFERENCES: Available upon request.

Contact this candidate