Jo-Anne Vetrano

***** ******* *****, **********, ** 30005

adx6wq@r.postjobfree.com 470-***-****

OBJECTIVE: An ambitious, results – oriented and self- motivated individual seeking a challenging position to utilize my educational qualification, interpersonal skills and multi-tasking capabilities in a reputable company.

EDUCATION: Bachelor of Arts, San Diego State University San Diego, CA December 1999

•Major – Bachelor of Arts in Public Administration

SKILLS and ABILITIES:

CUSTOMER SERVICE:

•Adaptability

•Strong ability to multi-task

•Provide solutions and alternatives and appropriate follow up

•Service Oriented Attitude – able to deliver resolution and superior customer service experience

DATA ENTRY SPECIALIST

•Attention to detail

•Efficiently and accurately key orders

•Balance check batches with volume of $1,000 - $200,000 with accuracy

•Examine reports and research payment history for customers

KNOWLEDGE

•Microsoft Office, Quickbase, Excel, Word, Email Manager, Oracle, Personify, Acumatica, ProTrac, MBS and Epic 360

•Quality Control of Returns and Inventory

•Displays high regard of tact and diplomacy when speaking with clients, customers and colleagues of products and memberships

EXPERIENCE:

Credit Collections Coordinator at LexisNexis Risk August 2022- Present

Utilizes all tools and reports accessible to work all aging buckets on accounts that include credits monthly, using resources to close out account balances

Manages multiple accounts with billing, third-party payers, hierarchy accounts, government accounts

Actively analyzes assigned aging report to identify, address, escalate to sales/management and resolve red flag issues

Account Maintenance for payments, collection status and bad debt/3rd party collection, including suspension, termination and reactivation of accounts with proper documentation

Process checks and mail in office when assigned tasks on given month

Maintain accounts in MBS with updated notes as activity occurs daily

Prepare, review and present reports for management in weekly and monthly meetings

Customer service – answer phones in queue and email correspondence for customers as well as internal departments, explanations of invoices and billing concerns

Professional repor with Sales and other departments to support customer inquiries on products and services

Collections Coordinator at LexisNexis Risk (Robert Half Acctg. Agency) February 2022- August 2022

Collection of past due accounts for high volume clients

Internal and external liaison with Sales and clients daily regarding account transactions/activity

Maintain high volume Aging Reports to ensure payment is received that may require the action of Suspension, Termination and Reactivation on accounts.

Account Maintenance for payments, notes, collection status and bad debt/3rd party collections

Work with customer disputes with invoices and payment research

Customer Service involving answering Customer Accounting Inbox/Voicemail and Phones

Project Administrator, Benchmark Technology Group May 2020 – February 2022

•Work closely with Senior Project Administrator for managing software deployments and conversions

•Coordinate and participate in planning upcoming projects and propose improvements if necessary

•Create Sales Orders as needed for shipments using FedEx for on-site projects

•Assist customers in scheduling appointments using Calendly and by phone

•Manage team goals, project schedules and new information

•Manage project related work by ensuring all necessary information is logged in ProTrac for bank to review

•Direct project correspondences via email and phone calls

•Run weekly and monthly Sales Reports

•Assist Senior Project Administrator with E-Commerce site with customer inquiries and reports

Staff Accountant, Benchmark Technology Group May 2020 – November 2020

•Post checks and ACH Payment to customer’s accounts

•Obtain remittance advice when not received for timely payment - collections

•Reconciling differences in payment amount vs. invoice

•Reporting for monthly closing and reconciliation

•Perform analysis on customer accounts

Accounts Receivable/ Data Entry Specialist, PBD Worldwide Inc. April 2015 – March 2020

•Key responsibility is to balance daily check payment batches for memberships, products, conferences and exhibits in a timely manner

•Create orders for memberships, products and conference registrations and outbound calls to collect payment

•Maintain daily reports for clients, quality control of returns of products and orders.

•Liaison to headquarters for different accounts in efforts to support and provide quality production

PreSchool Assistant Teacher, Primrose Schools of Alpharetta September 2014- April 2015

•Employed a variety of materials for children to explore and manipulate learning activities and imaginative play

•Daily Lesson Plans- created and implemented a developmentally appropriate curriculum

•Well rounded in Infant, Toddler and Preschool classrooms

•Carefully monitored children’s play activities

•Incorporated music and art activities to encourage creativity and expression

VOLUNTEER

Parent Volunteer (PTO) Cogburn Woods Elementary PTO August 2014 – May 2021

Actively volunteering as class mom with responsibilities such as planning for class functions and parties. Volunteer as needed with Book Fairs, Carnivals, Fundraising, Field Trips and Field Day activities.

Catechism Teacher Assistant at St. Thomas Catholic School September 2016 – March 2020

Catechist Assistant Teacher for 6th Grade – volunteer as needed as a substitute as needed. Help students engage in the Catholic Faith with teachings from the Bible studies in a 75 minute session weekly. Prepare lessons using teacher’s manual and available online resources. Attend parish catechist meetings, training and workshops as required.

CubScouts Den Leader August 2017 – April 2020

CubScouts Den Leader for 3rd (Bears) and 4th (Webelos) grade. Work directly with Den and Pack Leaders to lead, guide active and successful participation as a Pack. Plan, prepare and conduct den meetings for Bears and Webelos. Participate in Pack Meetings in community events, follow protocol and guidelines for traveling with scouts.

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