Customer Service Food Safety
Resume:
Jayme Hanrahan
Rochelle Park, NJ
adx6wf@r.postjobfree.com
Professional Summary:
Experienced restaurant manager and event coordinator with 16 years of experience in food service and management. Strong communication and interpersonal skills, with a proven track record of delivering outstanding customer service and driving sales growth. Skills:
- Sales and marketing
- Customer service
- Negotiation and persuasion
- Team management and leadership
- Event planning and coordination
- Budgeting and financial management
- Inventory management
- Food safety and sanitation
Work Experience:
Restaurant Manager and Event Coordinator, Blue Steel Pizza Company, Bloomfield, NJ September 2021-present
- Managed day-to-day operations of a busy restaurant, overseeing a team of [number] employees and ensuring high-quality service and food quality.
- Coordinated and executed all types of events, including weddings, corporate events, and private parties, with a focus on customer satisfaction and sales growth.
- Implemented sales and marketing strategies to drive revenue growth, including social media promotions and email marketing campaigns.
- Conducted regular staff training and coaching sessions to improve service quality and sales techniques.
- Maintained high levels of food safety and sanitation standards, ensuring compliance with local and state regulations.
Head Bartender, Grande Saloon, Clifton, NJ
April 2019- July 2021
-Focused on driving revenue growth by providing exceptional customer service, creating innovative and appealing drink menus, and upselling premium products.
-Managed a bar team, training new employees, and ensuring that all customers receive outstanding service.
Developed and implemented promotions and marketing campaigns that have resulted in increased sales and customer satisfaction.
Assistant Manager, Smashburger, various cities throughout the state October 2010- September 2013, August 2016- June 2017
- Assisted in the management of daily restaurant operations, including scheduling, inventory management, and staff training and development.
- Developed and implemented new menu items and promotions, resulting in increased sales and customer satisfaction.
- Ensured high levels of food safety and sanitation, complying with local and state regulations.
- Provided exceptional customer service, resolving any customer complaints or issues. Production Supervisor, Sodexo, Clara Maass Medical Center, Belleville, NJ April 2015 to April 2016
-Manage everyday purchasing in a healthcare facility, serving 270-300 patients daily plus retail area.
-Develop retail and patient menus through The Food Management System (FMS).
-Maintain 97% compliance through approved vendors. Uphold and create relationships with vendors and sales representatives.
-Create theme functions for cafeteria as well as specialty menus with CMMC Diversity Committee.
-Conduct and maintain a $65,000 inventory on a weekly basis. Increased check average; $0.31 in my first year and another $0.11 so far this year; in retail area through change of grab & go program, menu development, and bringing in new products while keeping under budget. Work with an overall 50% food cost.
- Maintain HACCP records for entire department. Proficient in Microsoft Word, Excel, & Powerpoint Education:
Bachelor of Science in Nutrition and Food Science, Montclair State University, Montclair, NJ 2014
References:
Available upon request.
Contact this candidate