Tracy L. Tucker

** ***** * ****

Martinsburg, WV 25405

304-***-****

Objective

Skilled professional seeking a full time position within your company.

Professional Experience

LabCorp, Herndon, VA

Phlebotomist - Phlebotomy manager

2013-Present

Drawing blood, taking care of patient issues

Customer service

Handling day to day tasks for 30+ employees located in different doctors’ offices in the northern Virginia area

Manage payroll, scheduling and performance appraisals for 30+ personnel

Assigned employees schedules, lunch breaks, time off and controlled overtime.

Investigated, provided and submitted information to Quality Control about special incidents, events and complaints

Preformed monthly inventory and maintained 22 offices for medical supplies.

Encouraged creative thinking problem solving skills to boost morale and promote team work

Recruited, hired, trained and coached an average of 20 employees a year

Routinely collaborated with department managers to correct problems and improve services

Proficient in Microsoft based systems – Word, Power point and Excel

American Red Cross, Winchester, Virginia

Collections Specialist, Team Lead

2007 - 2013

Phlebotomy

Acquiring accurate health history information

Customer service

Upholding FDA standards for safe blood supply

Outback Steakhouse, Martinsburg, West Virginia

Admin Asst, Customer service specialist, Expo Manager

2003-2008

Handling customer issues and concerns

Ordering supplies, faxing, copying

Waiting tables

Taking customer orders

Fulfilling the needs of everyone in the dining room as a team.

Guardian Home Health Care, Tristate Area

CNA - LPN

1999-2003

Provided In-home care to elderly individuals on a on-call basis

Prioritized daily care according to doctor or family procedures

Assisting with personal care

Transportation

Education

Phlebotomy, 2007 – Blue Ridge College

Licensed Practical Nurse 2001 James Rumsey Tech

Cert. Nursing Asst., 1999 James Rumsey Tech

CPR Certified, since 1999

First Aid Certified, since 1999

Business Computers certified 1995, refresher course in 2017.

Relevant Experience

~20+ years special focus in customer service.

~ Problem-solver who persistently follows up until the issue is resolved.

~ Exceptional courtesy to others, customers as well as other employees.

~ Ambitious and hardworking, with commitment to excellence.

~Effective and pleasant communicator, both in written and verbal.

~Highly attentive to detail. Effectively manage multiple tasks simultaneously.

~Skilled in working within a busy environment and trained to deal with aggravated or irate customers in a calming and professional manner.

Other Experience

Volunteer for Habitat for Humanity and C-cap due to my parents being blessed with the gift of a home for the family in 1999.

References Available Upon Request

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