Jamie Carbone

Peabody, MA *****

adx6w7@r.postjobfree.com

351-***-****

Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, com- mitted to superior customer service. Confident and poised in interaction with individuals of all levels. Detail- oriented and resourceful in completing all job duties; able to multi-task effectively. Authorized to work in the US for any employer

Work Experience

Registration Professional

CareWell Urgent Care - Peabody, MA

October 2022 to Present

Provide front desk support three days a week, working 12 hour shifts for busy urgent care center. Registering patients, collecting co-pays, verifying insurance eligibility, all while coordinating with clinical staff to make sure everything runs copestetick. Answering phones to assist patients that are looking for test results, have questions or concerns, or would like to schedule an appointment. This also includes answering calls or faxes from other offices looking for results from the employer services that we provide. This includes drug screenings, pre-employment physicals,Dot physicals, Vaccines, Respirator fir tests, blood draws, ect. Scan all clinical documents from the days services into our current system Athena, then verify the docs in the patients charts. Currently I'm training for the switch our practice is going to make to the software Experity. Mult- tasking in a fast paced environment all while proving patients with excellent customer service all at once is thus far the most challenging position I have held yet. I really enjoy helping others and have been able to combine that with my customer service and admin experience. Office Manager

H & H CARPENTRY & REMODELING - Peabody, MA

January 2006 to December 2020

Solely provide administrative tasks that are needed to run a successful business. Duties include Payroll, working with vendors, preparing reports/estimates, invoicing, answering phones, bank runs,mail,tax season,ect.

Receptionist

CORINTHIAN YACHT CLUB - Marblehead, MA

April 2014 to November 2014

(Seasonal Temp)

Provide Front Desk Customer Service Administer Multi-Line Phone System Coordinate Dining Reservations Guest Check In-Out/Room Accommodations Sales/Inventory of Club Merchandise Data Entry: Invoicing/Receivable/Payables Customer Service

CURRY PRINTING - Salem, MA

January 2000 to December 2004

Front Desk Support Scanning

Order Entry/Invoicing Book Binding

Collections Folding

Digital Editing Digital BW and Color Copiers

Front Desk Clerk

C.A. KENNEDY TAX CONSULTANTS - Winthrop, MA

January 2004 to January 2004

(Tax Season Temp)

Schedule Client Appointments Phone Systems

Collections/Data Entry Front Desk Operations

Education

Associate's in Medical Billing & Coding

Martinsburg College - Martinsburg, WV

August 2020 to Present

Salem High School, Salem MA Salem State College - Salem, MA Skills

• Office Equipment: Multi-Line Phone Systems Digital BW and Color Copiers/Printers Scanners Velo, Comb and Wire Binding Machines Laminators Software: Adobe Creative Suite Microsoft Office Filemaker Pro Enterprise IQ Accounting Oracle Database Management

• Windows

• HIPAA

• Medical office experience

• Medical collection

• Customer Service

• Medical Billing

• Administrative Experience

• Medical Coding

• Medical Records

• Insurance Verification

• Microsoft Excel

• Accounts Receivable

• Medical Terminology

• Order Entry

• QuickBooks

• Hospital Experience

• Hotel experience

• English

• Healthcare management

• Sales

• Healthcare management

Assessments

Medical receptionist skills — Highly Proficient

March 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Sales: Influence & Negotiation — Proficient

October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer focus & orientation — Highly Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Work style: Conscientiousness — Expert

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert

Data entry: Accuracy — Highly Proficient

February 2020

Entering data quickly and accurately

Full results: Highly Proficient

Working with MS Word documents — Proficient

February 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient

Medical receptionist skills — Proficient

January 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Scheduling — Proficient

January 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Expert

October 2022

Identifying and resolving common customer issues

Full results: Expert

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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