Customer Service Team Member/Administrative Assistant/Payroll Clerk
Resume:
Shelley Snider
Ada, OK, *****, US
*****************@*****.***
** *****' experience in customer service and administrative Computer literate: Word, Excel, Access, database, Internet, email. Willing to take on additional responsibilities and challenges Works effectively as a team member
Professional known for making managerial decisions, using discretion and processing highly confidential information
Work Experience
First Deputy
Pontotoc County Clerk P O Box - 1425, OK, United States October 2006 to May 2023
Troubleshoot problems involving office equipment, such as computer hardware and software Prepare meeting agendas, attend meetings, and record and transcribe minutes Process and prepare documents, such as business or government forms and expense reports Complete and mail bills, contracts, policies, invoices, or checks Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions Deliver messages and run errands
Inventory and order materials, supplies, and services Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail Review files, records, and other documents to obtain information to respond to requests Compile, copy, sort, and file records of office activities, business transactions, and other activities Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Answer telephones, direct calls, and take messages Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints Make travel arrangements for office personnel
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Working with Computers
Making Decisions and Solving Problems
Organizing, Planning, and Prioritizing Work
Performing Administrative Activities
Performing for or Working Directly with the Public Processing Information
Thinking Creatively
Experience with: Google Drive, Microsoft Excel, Microsoft Windows, Microsoft Word, Spreadsheet software, Desktop computers, Electric typewriters, Laptop computers, Personal computers, Photocopiers,
Photocopying equipment, Scanners, Multi-line telephone systems, 10- key calculators, Microsoft Outlook, Facebook, Google Drive, LinkedIn,
Paraprofessional
Latta Elementary - Ada, OK
March 2000 to October 2006
Laminate teaching materials to increase their durability under repeated use Clean classrooms
Collect money from students for school-related projects Conduct demonstrations to teach skills, such as sports, dancing, and handicrafts Distribute teaching materials, such as textbooks, workbooks, papers, and pencils to students Enforce administration policies and rules governing students Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
Maintain computers in classrooms and laboratories and assist students with hardware and software use Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills
Organize and supervise games and other recreational activities to promote physical, mental, and social development
Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, supervised role-playing methods, or by reading aloud Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips Take class attendance and maintain attendance records Teach social skills to students
Experience with: Laminating equipment, Educational board games, Emergency first aid kits, Children's educational software, Desktop computers, Pegboards, Play structures, Toy block sets, Video cassette recorders VCR, Personal computers, Blackboard, Microsoft Word, Loan Secretary/Teller
Pontotoc County Bank, Byng(Oklahoma Heritage Bank) - Ada, OK, United States February 1991 to March 2000
Process and maintain records of customer loans
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
Count, verify, and post armored car deposits
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations Carry out special services for customers, such as ordering bank cards and checks Identify transaction mistakes when debits and credits do not balance Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
Prepare and verify cashier's checks
Resolve problems or discrepancies concerning customers' accounts Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents Enter customers' transactions into computers to record transactions and issue computer-generated receipts
Count currency, coins, and checks received, by hand or using currency- counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds Monitor bank vaults to ensure cash balances are correct Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines
Order a supply of cash to meet daily needs
Perform clerical tasks, such as typing, filing, and microfilm photography Receive and count daily inventories of cash, drafts, and travelers' checks Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due Sort and file deposit slips and checks
Answer telephones and assist customers with their questions Processing Information
Resolving Conflicts and Negotiating with Others
Thinking Creatively
Training and Teaching Others
Performing for or Working Directly with the Public Performing Administrative Activities
Organizing, Planning, and Prioritizing Work
Making Decisions and Solving Problems
Judging the Qualities of Things, Services, or People Interacting With Computers
Documenting/Recording Information
Coordinating the Work and Activities of Others
Communicating with Supervisors, Peers, or Subordinates Coaching and Developing Others
Assisting and Caring for Others
Inspecting Equipment, Structures, or Materials
Judging the Qualities of Objects, Services, or People Working with Computers
Experience with: Accounting software, Email software, Internet browser software, Microsoft Excel, Microsoft Outlook, Microsoft Word, Check encoders, Personal computers, Teller alarms, Vault security alarms,
Teller terminals, 10-key calculators
Google Classroom
Education
High School Diploma
Latta High School - Ada, OK, US
May 1984 to May 1989
Contact this candidate