Ashok Kumar Das

Target Profile - Leaning Development, Training-Inbound & Outbound,

Business & Channel Development

Target Location - Kolkata/Eastern India/PAN India

Current Status - Zonal Training Manager - Byjus BTC and L&D adx6tk@r.postjobfree.com +91-983******* / 801-***-****

Profile Summary

A versatile, accomplished & goal-oriented professional with 19 years of experience in Technical Training (Product & Process), L&D, Operations Management, Quality and Customer Relationship Management; currently working as a Free Lance Corporate Trainer

Led employee training and development division by monitoring competency grids and identifying training needs for skill / competency up-gradation

Conceptualized and implemented need-based process modifications such as development of material, modules and processes of training after thorough analysis to enhance operational efficiency and optimize resource utilization Headed learning and development cell for the entire Eastern Region of India including Nepal and Andaman Experienced in planning and budgeting training functions; reviewing ILT &E-Learning content, worked closely with stakeholders/training partners and vendors

Expertise with Training Need Analysis, Organizational Development, Process Management, E-learning, Training Delivery, Content Development, Facilitation Skills, Vendor Development and Management, UAT of System & Product Possess in-depth knowledge of telecom products, process and system Coordinated with team managers regarding improvements & assisted on efficient process management; executed initiatives on time management and encouraged teams for better production Evaluated effectiveness of training and development programs and utilized relevant evaluation data to revise or recommend changes in instructional objectives and methods

Developed the Customer Relation Ship module to capture the Customer’s voice (VOC), so that customer pain areas are detected & resolved through proactive Retention measures

Exceptional communicator with an uncompromising commitment to performance excellence; quickly learns and masters new technologies; capable of working in both team and self-directed settings Education

B.Com. from Seth Ananda Ram Jaipuria College, Calcutta University in 1998 PGDM in Net Centric Curriculum from NIIT, 2000

PGDM in Effective Communication & Personality Development from NIS, 2000 Certification

Certified - Train the Trainer & Teachers’ Trainer

Certified – Psychometric Evaluator-Learning & Development Manager (Middle Earth HR) CWCD – Certified Content Writer and Content Developer (Henry Harvin University-UK) Areas of Excellence

Certified Master Trainer Specialist – L&D and LMS System Sales Leadership Coaching Client Relationship Management Product, Process & Induction Training Business Development Process Improvement TNA & Mentoring Planning And Budgeting Career Timeline

Feb’01-Aug’02

Oct’03-Dec’11

Jun’15-Jun’17

Sep’02-Oct’03 Jan’12-May’15

Since Jun’17

Experience Chronicle

Since Jun’17 working as a Free Lance Corporate Trainer & Coach (Founder Director & Senior Faculty of “A.DAS & ASSOCIATES – ADA – CENTRE FOR LEARNING & EXCELLENCE” ) Clientele:

IIHT, IIHM, IIM, XLRI Jamshedpur, HenryHarvin Education, Hero Mindmine, Exide Industries Ltd., Bajaj Finance, CPP India Ltd., AMEX Cards, TATA Capital, Khosla Electronics, Hindware, Cera (Eastern Region) Jun’15-Jun’17, with H & R Johnson Ltd., as Training Head – Eastern Region (Technical & Sales Training) Jan’12-May’15, with Jaquar & Company Pvt. Ltd., as Zonal Head - Training Key Result Areas:

Managing the entire Eastern, Northern Zone and Andaman for Product and Process training Updating the team with continuous feedback on the regular up-gradation of the company’s products Conducting regular training sessions (classroom as well as on field) for:

Customer service executives, upgrading them on the features of the different products

Dealers and distributors along with their sales staff on the new products

Entire sales team of the organization & enhancing their sales leadership skills Enhancing the skills of executives on effective customer service, telephone etiquette and personality development Participating in meetings with the top management of the company, formulating training strategies and discussing the current position of the company’s product in the Market

Creating training manuals pertaining to different products and processes Preparing presentations in terms of Training Sessions held in the entire Zone along with the outcome of the Training held, for the monthly and quarterly reviews

Designing and preparing training materials &collaterals Achievements:

Converted complex technical concepts into easy and effective marketing tools which got appreciated by the senior management

Established the Training and Development division for Johnson as a learning hub for all internal employees of Eastern Region

Spearheaded the sales development process in Jaquar, H&R Johnson Ltd. which resulted in the better process operations and efficiency

Designed a team in Jaquar which perfectly analyzed the market trends of the competitor and suggested the right actions and conclusions which successfully eliminated the competition Previous Experience

Oct’03-Dec’11 with Hutchison Telecom East Ltd., Vodafone Essar East Ltd., Kolkata Growth Path:

Oct’03-Apr’06 as Call Center Executive and TL

May’06-Nov’08 as Store TL and Store Manager - Hutch / Vodafone Stores Dec’08-May’10 as Relationship Manager- Relation and Retention Team Jun’10-Jul’11 as Training & Quality

Jul’11-Dec’11 as Senior Executive: Central MIS & Training – for Zonal (ROB) Operation Achievements:

Awarded - Vodafone Star Award in April’11

Hutch Star Award for resolving highest numbers of irate calls in the month of Feb’06

Contributed in the growth of Kalyani Store & achieved the highest sales target for 3 consecutive quarters and maintained excellent scores in the quality of service provided

Sep’02-Oct’03 with Vishnu Solutions Pvt. Ltd., Kolkata as Floor TL (Tele-Calling/Quality) Achievements:

Promoted to Floor TL in the annual appraisal for outstanding performance Feb’01-Aug’02 with Dishnet DSL Ltd., Kolkata as Branch Head Achievements:

Promoted as the Branch Head of the Ballygunge PhariDishnet Branch in the mid-term appraisal for outstanding performance Additional Courses

CRM- Effects of CRM on customer satisfaction; tagging of customer enquiry, request & complaints Leadership Skills

Presentation Skills

Customer Relationship Management

Team Building- Concept of teamwork, to enhance the capability to lead and manage team effectively with excellent delegation & proper motivational skills

PEACE- Passion for Business, Excellent Execution, Accountability & Integrity, Change & Continuous Improvement & Empower People Personal Details

Date of Birth : 18th May 1976

Languages Known :English, Bengali and Hindi

Address : Merujeen Housing Complex, Block D, Flat No. 156, Ramchandrapur Road, Kamalgazi, 24 PGS (S), Kolkata- 700103

Contact this candidate