NECOLE M. WILLIAMS

**** ***** ***** **

Suitland, MD 20746

(C) 202-***-****

adx6tf@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished federal contractor, Successful at prioritizing high volume workloads while

balancing the daily demands of the passport procedures; Eager to provide exceptional customer service and administrative. Advanced knowledge in computer skills; Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

SUMMARY OF QUALIFICATIONS

Exceptional Writer Quality

Assurance Inventory Control

Interpersonal & Leadership

Skills Investigative & Reporting

Skills Excellent Judgment

Account Administration

Data Entry

Secret Clearance

PROFESSIONAL EXPERIENCE

Copper River ES Federal- US Dept. of State Foreign Service Institute

Program Assistant (Department: OMIS) May 2022 – Present

Maintaining office calendars and sending out reminders of impending appointments.

Supports managers and employees through a variety of tasks related to organization and communication.

Responsible for confidential and time sensitive material. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner.

May direct and lead the work of others with updates. Attending staff meetings and taking time minutes.

Assisting with upcoming projects, along with completion. Ability to multitask. Typing letters and reports in Microsoft Planner. Assist OMIS team technicians with notes and up to date task.

Moss Cape Federal- US Dept. of State Computer Investigation Forensics

Administrative Assistant July 2017 – May 2022

Providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others.

Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude that is expected. Typically reports to a manager or head of a unit/department. Answer and direct phone calls.

Organize and schedule meetings and appointments. Maintain contact lists.

Produce and distribute correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports.

Develop and maintain a filing system and order office supplies.

Marshall’s - Retail Clothing Store

Sales Associate/ Cashier October 2019 to April 2020

Provides a positive customer experience with fair, friendly, and courteous service.

Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. Resolves customer issues and answers questions.

Bags purchases if needed and process return transactions.

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

Enters price changes by referring to price sheets and special sale bulletins.

Discounts purchases by redeeming coupons.

Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

Verifies credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.

Levy Restaurant - National Stadium

Cashier May 2016- July 2019

Provides a positive customer experience with fair, friendly, and courteous service.

Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. Verify credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.

Balance cash drawer by counting cash at beginning and end of work shift. Provides pricing information by answering questions.

Maintains a safe and clean working environment by complying with procedures, rules,

and regulations.

AGS Federal- US Dept. of State Bureau of Consular Affairs

Washington, DC

Passport Vital Records-Authentication Clerk May 2013 – June 2017

Open and evaluate requests from applicants seeking consular vital records or proof of US Citizenship. Determine whether requests meet the requirements for processing.

Ensure that requestors are entitled to records according to Privacy Act guidelines.

Verify that information and fees are accurately entered in the section’s Case Tracking System (CTS). Note the CTS of various types of requests and original supporting documentation received (i.e.name change orders, adoption decrees, gender change, corrections, etc.).

Record incoming valid/invalid requests on a mail log (excel). Research vital records using the Passport Information Electronic Record System (PIERS) and Consular Consolidated Database (CCD). Daily communication to Washington National Records Center (WNRC) to conduct searches of legacy vital records.

Apply knowledge of Department security procedures for the handling and storage of Personally Identifiable Information (PII). Also follow guidelines relating to system security and PII. Proofread citizenship documents and letters for data accuracy. ile and assist with maintaining office correspondence. Utilize the CTS to update cases with current processing information or status calls from customers.

Assist with expediting the process of emergency and congressional requests for social security benefits, security clearances, proof of citizenship, immediate travel or high-profile cases. Provide additional administrative support to the office Passport Specialists and Section Chief.

Communicate effectively with the public, individuals from other government agencies and within the Department of State. Utilize a multiple phone line system to provide general citizenship information and procedures to customers seeking documentation for proof of US citizenship. Assist with answering an average of 500 calls per week.

EDUCATION

ACT College- Medical Office Administration-GPA: 3.67

Keystone Job Corps Center- Business Administration-GPA: 3.5

TECHNICAL SKILLS

Microsoft Office

Netscape Communicator

Lotus Notes

50 to 55-WPM

References: Available Upon Request

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