Customer Service Assistant Manager

Experience

Education

Receptionist/Admin Secretary

Lifevantage Corporation, Davao City, Philippines, 8000 Melody Pana

Guest Service Assistant Manager

Guest-oriented, driven hospitality professional with over six years of experience in customer relation management and guests’ services combined the deep operational knowledge in Resort, Corporate, and Travel Agency operations. Good in English with the ability to clearly communicate with staff and guests. Quick learner, adaptable, and always willing to go the extra mile to ensure that I meet and exceed expectations.

************@*****.*** +666******** www.linkedin.com/in/meloi27 Guest Service Assistant Manager

Phi Phi Don Natural Resort, Mueang Krabi, Thailand, 81210 Courteously greeting guests as they arrive, helping them with their luggage, and showing them to their rooms or accommodations. Responding to guest inquiries and requests, providing information about the resort, and offering suggestions for local activities and attractions. Resolving guest complaints and concerns in a timely and professional manner, and ensuring that guests are satisfied with the resolution. Assist guest with their travel arrangements, restaurant reservations, and transportation. Monitoring guest feedback through surveys, online reviews, and using this feedback to improve guest satisfaction. Collaborate with other departments such as housekeeping, maintenance, and food & beverage to ensure that guests have seamless experience. Present

2019 - 2022

Prepared visitor reservation sheet & provide visitor pass card. Greet visitors & direct them to the appropriate personnel. Maintained an organized, clean, professional workspace and waiting area. Planned company travel calendar as well as reservations, ticketing, and transportation; under my planning, the company reduced travel spending by 14%. Received incoming calls with courtesy, and passed on messages with accuracy

Sales-Reservation Agent

Pasyalera Travel and Tours, Tagum City, Philippines, 8100 Book travel reservations for clients, including flights, hotels, car rentals, and other travel services. Provide excellent customer service to clients by answering questions, providing travel information, and resolving any issues that may arise. Responsible for promoting travel services and packages to potential clients, using marketing materials and sales techniques to encourage bookings. Responsible for administrative tasks such as update client information, process payments, and issue travel documents such as tickets and itineraries. Communicate effectively with clients, travel suppliers, and other team members to ensure that travel plans are executed smoothly and efficiently.

2016 - 2019

Bachelor of Science in Business Administration - Financial Management University of Mindanao, Philippines, 8104

2018 - 2019

Skills

Customer Relation Management

Communication

Problem-solving

Software (ADS, Opera, Via & Sabre)

Social Media Marketing

Microsoft, Google & Canva

Receptionist/Guest Relation

Marlix Inland Resort, New Corella, Philippines, 8104 Welcome guests and check their details against their bookings. Allocate guests rooms and provide keys. Answer phones from prospective customers and guests, take messages and deliver them. Complete administrative tasks such as filing and photocopying. Responds to requests for help and information. Prepare room bills and ensure prompt payments. Check guests out, take payments and return deposits.

2014 - 2016

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