Customer Service Account Manager
Resume:
Naomi Gutierrez
**** **** ****** ******, *** Rancho, New Mexico 87144
*************@*****.***
Objective:
To obtain a position within an organization that will allow me to utilize the skills I have perfected
from previous employment and to acquire new skills to further the operation of an existing entity.
Employment History:
Private Home Health Care August 2014 - October 2018
Caregiver Responsible for providing clients with proper diet and meals, food preparation, grocery shopping.
Also assisted in cleaning and basic household duties.
Macintosh Electric July 2006 - May 2009
Customer Care - Customer service representitive responsible for taking calls, scheduling appointments and quoting work done.
Sprint August 2001 January 2006
Account Manager Customer Retention in a call center environment. Collections
Specialist; qualified to negotiate payment arrangements, as well as collecting past due
amounts from customers. Assisting with general billing inquiries, account modifications
while providing excellent customer service until each caller was satisfied. Assisted
colleagues with escalation calls, by providing accurate and courteous information to our
callers. Attentive to individual concerns, while being respectful and responsible of
customer s personal information.
Trend Technology March 2000 - January 2001
Quality Assurance Technician - Contracted by Dell technology to assemble and test computer products in an open enviornment while implementing self managment.
Education and Accolades:
CNM 2 years of College or Technical or Vocational School. Course of study in graphic and web design.
Years of Dedicated Service 5 Years (SPRINT)
2004-2005 VP Forum Member (for participation with the VP Forum)
REFERENCES:
Adam Maestas, Associate
Alliance Data
7001 Zenith Ct NE, Rio Rancho, NM 87144
Business & Personal reference known for 23 year(s)
Steven Martinez, Center Manager
Ace Cash Express
111 Coors Blvd NW
Business & Personal reference known for 12 year(s)
Skills/Hobbies:
Problem solving and coming up with creative solutions or concepts until a problem is
solved is something I gravitate towards. Spending extra time with my family and friends
is really important to me.
Contact this candidate