TIFFANY EFFIONG

BELCAMP, MD

TIFFANY LOVELL EFFIONG LINKEDIN

917-***-**** adx6pm@r.postjobfree.com

AREAS OF EXPERTISE

Business Analysis Quality Assurance Case Management HR Generalist

Talent Acquisition Customer Service

EXPERIENCE

Highmark Health October 2021 – present

Remote HR Customer Service Team Lead

Responds to 35-40 inquiries daily (via phone, email, fax or chatbot) and instructed customers to the correct resources

Provides courteous, respectful, and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees while utilizing Workday, MS Teams, Salesforce and other systems daily.

Executes with high quality and accuracy standards, capturing interactions within case management through case creation, update, and closure.

Ensuring there are no lawsuits incurred by Highmark Health or Allegheny Health Network by resolving the customers issues or escalating for further investigation

Learns and understands HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.

Completes miscellaneous duties and tasks as assigned or requested.

Assisted with complex Payroll reconciliations from the end of November 2021 to March 2022 due to the global Kronos outage for 21,000 Allegheny hospitals and clinic employees

Performs gap analysis for Highmark Health Customer Intake department for their short-term and long-term goals to provide HR Management learning and development feedback

Sarafina Thomas Ministries October 2018 – August 2021

Administrator/Personal Assistant (Pro Bono)

Managed Senior Pastor’s personal and ministry calendars daily

Inventory Management for the Pastor’s home and ministries

Purchased personal and office items for the Senior Pastor’s family and ministries

Composed and distributed all meeting minutes

Provided excellent customer and technical support for Senior Pastor and ministries

Administered personal banking/health insurance accounts for Senior Pastor’s family

Mercer August 2018 – October 2018

HR Analyst

Created weekly and monthly headcount, transfer and termination, compensation reports in HRIS: Workday

Provided HR Generalist support for 5 HRBPs in various North America Regional LOBs: Wealth, Health and Career

Responded to Employee Relations inquiries for colleagues and managers – Workday or Handbook

Submissions of Compensation Analysis and Benchmarking

Attended Workday meetings and trainings

Translated data into meaningful insights and assist in the development of recommendations that support key HR related business decision making

HR reporting and analytics for the business using Workday and other in-house reporting systems

Radio & TV Entertainment Networking Talent Search, LLC

Chief Operating Officer May 2018 – October 2018

Oversaw the operations of Radio & TV Entertainment company to meet business goals and projections

Collaborated closely with the CEO and produce documentation on company operations

Empowered the operational team with the leadership and resources they needed to successfully complete operations initiatives

Positively always represented the company through a success-oriented and professional demeanor

Partnered with other brands, companies, and NGO C-level executives to accomplish short and long-term operational goals

Strategically planned and reported on operational performance and develop plans to improve relevant key performance indicators

Recruited for Radio TV Internship Program

AppleOne March 2017 – May 2018

Learning & Development Team Lead

Processed course completions in the Learning Management System

Performed Quality Checks on compliance related tasks completed by the offshore team

Monitored data quality within the LMS

Monitored course compliance documentation for timeless of submission, completeness, and quality of information

Followed up with project managers on missing or non-compliant information

Consulted with/providing guidance to project managers on compliance standards

Sheer Luxe Beauty, LLC October 2016 - December 2016

Pro Bono Staffing Consultant

Managed the entire recruitment lifecycle for the company

Edited and drafted engaging and coherent job descriptions to meet the company’s short-term and long-term goals

Developed innovative sourcing methods for targeted candidates within the Beauty, Administration and Event Planning industries

Performed preliminary screening for selecting the best top 5 candidates for second and final round interviews

Conducted behavioral and/or situational second round interviews

Provided the “white glove” treatment during the Onboarding process for each candidate

Developed Event Marketing strategies for Unique Women In Business non-profit

TMNA Services, LLC January 2012 – April 2016

Business Analyst/Human Resources Coordinator, IT

Documented pertinent information for business and functional requirements with the Sr. BA Manager and Project Manager – recording meeting minutes, process maps, composing training manuals, training sessions and presentations for the Senior Executives of the Underwriting projects

Performed duties as one of the System Administrators with the IT OnBase Manager - Application Installations, CD creation, file conversion, troubleshooting and training.

Facilitated the NY Scan Team - document management reported issues and training sessions

Collaborated with the Quality Assurance Manager and QA Testers for the Underwriting project for regression testing, smoke testing, UAT verification testing, and creation of test cases

Supported Project Managers with documentation and training for IT projects deployed to the Claims department

Provided HRIS support to the HR department for a one-year project

Maintained up to date knowledge regarding OnBase and complementary technologies.

Coordinated and led JAD sessions with the IT department developers and OnBase vendors

International Rescue Committee March 2010 – April 2011

Contract Human Resources Associate

Maintained HR databases and personnel files in Workday and Taleo.

Processed status changes and terminations.

Performed administrative tasks--faxing, filing, photocopying, mail and delivery handling.

Provided HR-related customer service to employees.

Provided project support to the HR Partner team and the HR department.

Tower Legal Solutions January 2011 – May 2011

Human Resources Intern

Acted as liaison between the multi-state Recruiting teams and the Payroll department.

Processed weekly timesheets and payroll for 500 employees.

Performed HR administrative assignments--orientation package creation, I-9 certification, tax form preparation, candidate file updates.

Conducted reference and background checks for candidates for clients.

Assisted with ad hoc projects for the President and Director of Operations.

Schematic, Johannes Leonardo and The Partners January 2010 – August 2010

Receptionist (Contract)

Provided customer service to clients and employees for three companies.

Relayed messages and direct incoming calls for national and international staff members

Performed administrative tasks--scanning invoices, incoming and outgoing mail, UPS packages, and calendar management.

OTHER EXPERIENCE

US-Africa Synergy – African Women Program for Leadership and Entrepreneurship (AWLEAD) Program December 2013 – June 2015

Pro-Bono Fundraising Director/Event Planner

Networked within the African communities in New York to collect valuable items for the African Cultural Evening (ACE) event.

Assisted the Board of the AWLEAD Program with their marketing strategy - Networking and social media.

Created all forms and documents for the Auction/Raffle portion of the event.

Collected over $5000 worth of auction items for the AWLEAD Scholarship Program.

Recruited volunteers and performers for the ACE event.

Pace University/Study Abroad assignment in Brazil March 2009

10-day group project on renewable energy including business forums with the Executive Management of Cosan and Petrobras.

Partnered with craft business owners to create websites to assist them in marketing their businesses more effectively.

EDUCATION

Certificate of Training for the SHRM-CP Certification Preparation

UMBC Training Centers, Remote, MD November 2021

Bachelor of Science in International Management, Minor in Latin American Studies May 2009

Pace University, New York, NY

SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook) Adobe Acrobat Professional OnBase Avaya One X Agent Kronos Social Media Management Google Docs Google Meet SharePoint Workday Cornerstone Service Now Salesforce Taleo Success Factors Vantage Management Onboarding Mac Webex Zoom Microsoft teams

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