Oriana Fermin

adx6pb@r.postjobfree.com 954-***-**** Buford, GA

WORK EXPERIENCE

Amazon Fulfillment Center MGE1/MGE7 May 2021 – Present

Warehouse Associate/Process Guide / Learning Ambassador / ICQA Braselton, GA. Pendergrass, GA

Offered support to a team of up to 30 associates to help them reach or exceed daily numbers and quality measures.

Trained groups of 15+ new associates in the stowing process, resulting in a DPMO under 20k from the first week of training.

Executed shifts as Process Assistant in their absence.

Facilitated headcounts, labor moves and labor tracking throughout the shift, depending on workflow and department needs.

Cross-trained in Problem Solving to troubleshoot inventory issues, including printing ASIN labels, matching units with their proper barcodes, adding expiration dates, damaging out products and finding missing items within the inventory system.

Top performer in the ICQA department in both quality and productivity.

Makita U.S.A. August 2022 – Present

Repack Coordinator Flowery Branch, GA

Planned the repack workload based on available components and stock demand.

Streamlined monthly repack schedule to exceed expected goals.

Completed and managed specials projects to improve work methods.

Created reports of repacks in both JDA and BPCS systems.

Walmart Inc. February 2019 – September 2021 /April 2023- Present

Customer Services Supervisor – Modular Team Lead Fort Lauderdale, FL / Buford, GA

Answered customer’s requests.

Managed the daily workload to ensure the required service volumes and quality levels were attained.

Trained staff in standard policies, procedures, and best practices.

Stocking merchandising.

EDUCATION

Dominican Republic Ministry of Education March 2016

Training Facilitator Certificate Dominican Republic

Universidad del Caribe December 2012

Bachelor of Business in Marketing Dominican Republic

SKILLS

Skills: Fluent in Spanish; Proficiency in Computer Usage: Email, MS Office Suite (Word, PowerPoint, and Excel), Adobe Acrobat, Web Browsing; Excellent Interpersonal Skills.

WORK EXPERIENCE

Barco Sales & Manufacturing April 2018 – February 2021

Office Assistant Oakland Park, FL

Create and update sales orders ensuring accuracy and validity of information.

Manage accounts payable and receivables.

Maintain trusting relationships with suppliers, customers, and colleagues as it pertains to their orders.

Perform receptionist duties as needed.

Good Will February 2018 – April 2018

Team Member Cashier Fort Lauderdale, FL

Greet customers, help them find merchandise, and ring up final purchases.

Perform other duties throughout the store, such as stocking products, cleaning the store, and sorting donated items.

Collect customer payments through use of cash register.

La Innovación April 2014 - October 2016

Logistics Supervisor Inbound Dominican Republic, SD.

Supervised the logistics process of the organization’s main distribution center.

Gathered data for newly created job descriptions.

Optimization hours for all the associates by manpower.

Programmed work systems for incoming merchandise and supervised staff.

Create productivity schedules for all the team.

Almacenes Sema February 2010 – March 2014

Warehouse Manager Dominican Republic, SD.

Supervised the logistics process of the organization’s main distribution center.

Interview, select and training new hired employes team.

Head of the team at the physical inventory.

Manage budget, costs versus expenses.

Prepared the work tasks for the team, in the areas of receiving, shipping, categorizing, and

organizing the inventory, supervising personnel.

Grupo Ramos / La Sirena May 2007 – January 2010

Department Supervisor Dominican Republic, S.D.

Supervised employees.

Handled customer complaints and issues.

Managed inventory.

Responsible for improving visuals on the sales floor, provided input in campaigns and seasonal exhibitions.

Prepared the work tasks for the team, in the areas of receiving, shipping, categorizing, and

organizing the inventory, supervising personnel.

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