Customer Service Delivery Driver

DEIDRE WEBB

*** ******* **, ******, **, *****, US 864-***-**** **********@*****.***

Bringing 10+ years of experience in Public Service environments, as well as Data Entry and customer care proficiency. A great motivator effectively communicates responsibilities and tasks. Self-starter with outstanding communication and computer skills. Dedicated to following safe working procedures and maintaining good housekeeping standards. Engaging and personable, with the ability to coach and train employees to increase output. Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Retail merchandising experiencePositive and friendlyRetail salesKnowledgeable in Daily workflows

Positive and friendly

Retail sales

Knowledgeable in

Daily workflows

Computer literate

POS systems expert

Strong interpersonal skills

Consistently meets sales goals

Quick learner

Natural leader

Claims investigation and research

Customer service

Personable

Medicare and Medicaid eligibility

Active listening skills

Money handling abilities

MS Office Suite

Multi-line phone talent

Detail-oriented

Safety processes and procedures

Shipment processing

Data entry

Complaint resolution

Credit card processing

Motivated team player

Client relations strength

Upselling techniques

Insurance policy review

Cash Handling

Medical terminology knowledge

Health Administration - Associate of Science 2011

Greenville Technical College Greenville, SC

Physician Practice Specialist - Certificate of Completion Greenville Technical College Greenville, SC

Shift Leader January, 2022 to April, 2023

Marco's Pizza Easley, SC

Maintained a safe working environment by adhering to all safety procedures, policies, and regulations. Provided on-the-job training and delegated daily tasks and responsibilities to new employees. Inventoried materials on a weekly basis to identify and resolve discrepancies, keeping meticulous and up-to-date records. Customers were notified of upcoming sales events and promotions. Enforced company policies and regulations with employees. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Assist with a variety of financial tasks, including cash handling and deposit preparation. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Delivery Driver July, 2022 to May, 2023

Spark Delivery Natick, MA

Interacted with customers to determine their needs and sales opportunities. Spoke with customers on the phone as well as in person. Informed customers about discounts, special offers, and programs to improve the customer experience. Kept track of customer orders.

Carefully loaded items into the delivery vehicle to prevent damage during transport. Followed all company policies and procedures during my shift. Am a customer service representative.

Was in charge of delivering food to the customer's location. Kept a clean and orderly appearance during my shift. Inform company management about customer complaints, requests, and feedback. Delivery Driver January, 2020 to August, 2021

Pizza And Then Some Easley, SC

Interacted with customers to determine their needs and sales opportunities. Spoke with customers on the phone as well as in person. Choose the best routes in accordance with delivery instructions to meet tight deadlines. Informed customers about discounts, special offers, and programs to improve the customer experience. Followed all company policies and procedures during my shift. Inform company management about customer complaints, requests, and feedback. Kept a clean and orderly appearance during my shift. Drive a delivery vehicle that is both safe and efficient. Made on-time deliveries by selecting the most efficient and effective routes. Material Handler May, 2017 to October, 2018

Hire Dynamics Greenville, SC

Filled voids in boxes and arranged items to fit properly based on size, dimensions, and weight. Was in charge of operating equipment while adhering to standard safety procedures. Was in charge of transporting inventory items to their proper locations. Prepared job sites efficiently by clearing debris and setting up materials and tools. Organized pallets of boxes for easy transport between the customer's location and the storage facility. Cleaned floors, emptied aisles of debris, and rearranged inventory to create a tidy and obstacle-free warehouse floor. Physician Practice Specialist September, 2016 to July, 2017 Prisma Health Urgent Care – Powdersville Powdersville, SC Planned surgeries, handled pre-certifications, and double-checked insurance coverage. Worked with the store manager to keep things running smoothly on a daily basis. Communicated with patients while maintaining the confidentiality of their medical information. Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines. Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.

International Association of Administrative Professionals Greenville SC AFFILIATIONS