Customer Service Administrative Assistant

NR

NANCY RANDOLPH

***********@*****.*** 310-***-**** Long Beach, CA 90804

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Patient scheduling

Stocking supplies

Data entry

Advanced anatomy knowledge

Medical billing

Multiline phone system proficiency

Customer conflict resolution

High-volume call receptionist

Multitasking

Labeling prescriptions

Insurance Verification

Stocking shelves

Preparing bulk medications

Proper labeling procedures

Administrative support specialist

Advanced clerical knowledge

VA Long Beach Healthcare System Long

Beach, CA

Medical Support Assistant

11/2021 - Current

Managed front office checking in patients. Calling patients to cancel, reschedule appointments, and schedule follow-up appointments. Metro Express Lanes Torrance, CA

Customer Service Representative

12/2019 - 11/2021

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to determine best methods to resolve service and billing issues.

Long Beach Memorial Medical Center

Long Beach, CA

PBX Operator

04/2019 - 12/2019

Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Provided training and coaching to new PBX operators. Developed and updated business phone directory to reflect current employees and other changes.

Completed connections between callers, departments and professionals. Handled incoming and outgoing calls according to standard operating procedures

Overhead page emergencies.

Hustler Casino Gardena, CA

PBX Operator

04/2016 - 07/2019

Handled incoming calls with friendly and cheerful attitude for organization using 10-line system.

Issue employee uniforms

Keyed in employee information.

Home Realty And Loans Carson, CA

Administrative Assistant

11/2007 - 05/2016

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Summary

Skills

Experience

Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Barlow Respiratory Hospital Los Angeles,

CA

Pharmacy Technician

07/2001 - 06/2005

Verified and filled numerous prescriptions per day in busy hospital pharmacy setting.

Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.

Entered patient and medication information to generate prescription labels. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

California Paramedical And Technical College Long Beach, CA Vocational in Pharmacy Technician

03/1996

Bryman College West Los Angeles, CA

Vocational in Medical Billing

03/2006

Education and Training

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