Communication skills Problem-solving Time management Project m

PH

PATTY HOOD

***********@*****.*** 304-***-**** Ravenswood, WV 26164

Detail-oriented Account Manager with 10 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections. Communication skills

Problem-solving

Time management

Project management skills

Critical thinking

Data analysis

Customer service skills

Microsoft Office suite (Excel, PowerPoint, Word)

Technical skills (e.g. data analysis, logistics management) Computer skills

Benefit Assistance Corporation

Ravenswood, WV

Account Executive

06/2013 - 03/2022

Assisted the Vice President with the selection of stop loss markets which meet the needs of the wide range of their clients

Coordination of the TPA approval process with stop loss markets. Development and oversight of best practices related to the marketing of stop loss, including new technology vendors, sales role in data gathering, preparation of marketing packets for the stop loss markets, analysis of proposals, preparation of recommendations and negotiations. Coordination of all post sale underwriting processes, including final underwriting and contract review.

Active participation in the underwriting and marketing of stop loss for prospects and existing clients.

Managed continuous quality improvement in BAC's marketing efforts, including measurement of metrics on the marketing process, (timeliness, close ration, distribution among markets, etc.) and implementation of strategies and systems to enhance those metrics.

Maintained updated knowledge of changing industry, standards and trends related to accounts.

Prepared sales presentations or proposals to explain product specifications or applications.

Medical Claims Service Ravenswood, WV

Client Service Representative

07/1994 - 04/2013

Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.

Maintained client relationships and listened to needs and pain points to Summary

Skills

Experience

provide strategic internal feedback.

Promoted client satisfaction by working with operational teams in proper resolution of service issues.

Performed needs analysis and presented options based on findings to help customers make decisions.

Ravenswood High School Ravenswood, WV

High School Diploma

05/1975

Education and Training

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