La Shonda Jackson

248-***-**** • adx6n0@r.postjobfree.com

Customer Service professional with experience in logistics and retail environments. Recognized as a top performer and engaging customers to develop repeat business.

HIGHLIGHTS

TIPS Certified

Leadership skills including staff development ·

Effective communication and negotiation skills including product knowledge and upselling techniques

Strong attention to detail Attention to detail with the ability to adapt to new policies and procedures

WORK EXPERIENCE

Nordstrom - Troy, MI

Logistics Processor (seasonal) 10/2016 – 01/2017

Picked customer orders and scanned products utilizing mobile devices.

Scanned web orders and consolidated web orders and pack slip accordingly for shipment.

Named Top 5 Processor of over 300 associates.

Picture Perfect Salon – Detroit, MI

Hairstylist 02/2004 – 012017

Developed the infrastructure for the salon in terms of payroll systems, booth rental, cost of services, etc. leading to a 20% boost in morale and consistency.

Handled marketing support for the business resulting in a 30% increase in business.

Implemented professional development courses in hair care.

Provided styling services building a strong customer base.

Duo Restaurant and Lounge – Southfield, MI

Bartender 05/2015 – 02/2016

Provided guest services including preparing drink and food orders.

Served as the trainer for new bar staff.

Conducted transactions utilizing a POS system and balancing the register at end of each shift.

EDUCATION

Henry Ford High School

Diploma earned

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