Senior Business Systems Analyst

Over ** + years of experience working as Business Analyst in various industries such as Banking, eCommerce, Insurance,Financial, Technology and Healthcare.

Experience in documenting Requirement gathering, requirement elicitation, Quality Assurance and Project Co-ordination.

Ability to successfully manage and several projects at the same time and deliver within expected timelines.

Communicated about the roadblocks, challenges to Management Team .

Experienced in creating RFP,RFQ, RFI, BRD, FRD, Non Functional Requirement Document and Scope Documents.

Extensively worked with business/stakeholders, vendors to co-ordinate project status and project activities.

Plan, manage, lead and oversee the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies.

Provide leadership and work collaboratively with stakeholders including business, technology and finance partners to support project benefits and changes to business processes, policies and systems across single or multiple Lines of Business (LoB).

Leaded multiple scrum teams and streamlined the project deliverables with the scrum teams

Co-ordinated backlog refinement with Product Owners to resolve blocking challenges.

Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

Interacted and Co-ordinated between end users, expert team, UX Team, Development and QA Team and suggested key enhancements and changes to business flows.

Efficiently carried out SDLC (Software Development Life Cycle) implementation.

Expertise in Client relationship management, worked as liaison between businesses, technical and non-technical departments within organization.

Education:

Bachelor of Engineering

Computer Science

Certification:

PMP Certified

Certified Software Tester (CSTE)

Salesforce Admin Certified

Salesforce Service Cloud Consultant

Salesforce Sales Cloud Consultant

Skills Summary

Presentation tools: MS Office – Word, Excel, MS- PowerPoint, MS-Visio, SharePoint

Defect Tracking tools: JIRA, RQM, Clarity, TFS

Database tools: Oracle, SQL Server, Redshift, Mainframe, AWS

Web Tools: HTML, JAVASCRIPT, SOQL, SaaS Toolkit,

SFDC Tools: Data Loader, Salesforce Sales Cloud, Marketing Cloud, Service Cloud

WORK EXPERIENCE

RBH Inc (Mar 2020- till date)

Senior BA/BA Lead

Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience.

Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach.

Manages and co-ordinates projects, their interdependencies, and associated risks and issues, escalating accordingly.

Analyzed requirements to come up with the strategy based on requirements and architecture.Understand broader business drivers to map business needs to process & functional solution design.

Worked closely with QA and Business to perform ETE functional testing and ETE UAT Testing.

Facilitated and gathered business requirements and created BRD and FRD for the developers and Testers.

Integrated Chatbots using RASA platform for Individual Business Users with internally built healthcare applications.

Closely worked with Data Analyst and DBAs to create the data based on the business scenarios .

Communicate the technical challenges with the business and recommended the solution to mitigate the risk that could adhere the deliverables of the project.

Working closely with customers, anticipating and meeting their evolving needs, as well as providing Legendary Customer Service that reflects client's standards and Guiding Principles.

Liasing with key stakeholders and system integration partners.

Owning the quality of the migrated data and the validity of the migration processes and operation.

Engage appropriate stakeholders to identify and manage required outcomes of projects for the business.Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization.

Identify and lead problem resolution to ensure customer needs are met.

Contribute to the application of change management best practices (e.g., stakeholder analysis, gap analysis, change planning, etc.)

CITI Financial ( Mar 2018 – Mar 2020)

Senior BA/BA Lead

Interacted with business users and executives to identify their needs, gathered requirements and authored business Requirement Documents (BRD), Project Charter and Project Approach Documents Providing leadership in effective management of the project scope, budget, schedule and quality for multiple projects.

Experience managing geographically diverse teams.

Provide recommendations and direction based on the end-to-end customer experience when making decisions Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed .

Supported business users in defining and justifying their business needs and documenting them.

Ensured that the solutions developed are documented and that they are monitored regularly and rigorously.

Analyzed, restructured and improved existing solutions, in addition to monitoring their implementation.

Participate in the definition of solution that will support the growth of the organization.

Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project.

Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements.

Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

Worked closely with architects to define and design back end enterprise technical systems, architecture and data elements.

Lead and guide the work of other BAs deployed on the project defining and managing the requirements effort including cost and timeline. Responsible for facilitating requirements workshops/ walk through.

Assist business partners with the creation of Training Materials and End-User documentation.

Facilitating release plans and worked closely with product owner to makes sure the product backlog is in good shape and ready for next sprint

Blue Cross Blue Shield of Michigan Detroit MI: (Sep 2016 – Feb 2018)

BA Lead

Work closely with Business and vendors in backlog management and continuous delivery of features.

Worked closely with vendors and documented all the requirements, RFP’s, RFI’s, RFQ’s

Define the problem statement and the underlying business needs.

Lead meetings/JAD sessions and training sessions with business and IT resources.

Contribute expertise in the development of project cost estimates/business cases.

Develop, document and present the documents like System Requirements Documents, Functional Specifications, Non-Functional Specifications, Use Cases, Wireframes - User Interface Prototypes to business and technical audiences

Supported Quality Assurance activities which include review test plan, test cases and provide guidance on testing and defect reporting

Identified risks or issues with the prioritization of requirements which may impact realization of project and provide recommendations and support stakeholders in making decisions to pro-actively resolve or mitigate potential risks/delays to the project .

Conducted GAP analysis to understand various integration of the process.

Coordinate the BA/QA task between the Business and Off-Shore.

Responsible for reviewing business requirements and functional specifications.

Hands on experience in understanding functional and non-functional requirements using interviews, JAD sessions and data analysis.

Actively involved in preparing the Test Plan and test exit report.

NCR Corp. ON Canada: (Oct 2014 - Sep 2016)

Senior BA

Cheque Processing Project for RBC, TD, CIBC:

Responsibilities:

Gathered requirements using various elicitation techniques.

Fixed the flaws of the previous website and incorporated changes in the new website by performing GAP analysis.

Finalized the content management system to be used for the website and the application with the help of JAD sessions.

Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with Business users and Subject Matter Experts (SMEs).

Participated in various meetings and discussed enhancements and modifications with Business users and stakeholders.

Created Use Cases, Activity Diagrams, and Sequence Diagrams thus defining the Data Process Model and Business Process Model.

Converted Business requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and impact analysis.

Plan and execute manual testing using "production-like" test coverage and data to ensure the intended benefits are achieved.

Analyze test data requirements (via SQL and/or other methods) and create test data when needed.

Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter.

Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case

Consult with testers, development engineers and business partners to help resolve issues.

Manulife Financial ON Canada: (Oct 2010 – Jan 2014)

Sr.Business Analyst

Responsibilities:

Worked on various bank projects like Redesigning Client Site and enhancing the client site for providing better functionality to the customers for Manulife Bank of Canada, eTransfers, Access to PIN, Access to Funds, Data migration projects.

Managing requirement gathering, discuss solution, perform analysis and documentation of specifications.

Preparing unit test cases and perform testing.

Working closely with the Project managers in project processes like project scoping, resourcing requirements and managing project delivery.

Working on automation of various manual tasks involved in operations.

Responsible for fund transition activities and appropriate training sessions.

Team management – managing teams and being a team player.

Efficiently handled large volumes of transactions; cash movements and various reconciliations.

Portfolio analysis for clients.

Ongoing process improvements and the enhancement of procedural efficiencies.

Performed current state and future state analysis to identify gaps. Performed in-depth Gap analysis with different business groups to ensure that the initiatives meet the business objective.

Facilitated JAD sessions and interviews with project stakeholders, users, developers, QA analysts, project management team, executive staff and team members to identify and resolve issues and apprised them of project goals and status.

Created artifacts such as use cases and developed Use Case Diagrams, Data flow Diagrams using MS Visio & PowerPoint

Interacted with the development team and testing teams to improve the overall quality of the Application.

Created business scenarios for User Acceptance Testing and performed UAT with business users.

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