Customer Service Vice President

SCOTT MALACHI

**** ******* ***, *******, ** ***** • 843-***-**** • adx6m4@r.postjobfree.com

STRATEGIC OWNER & VICE PRESIDENT OF SALES

Business Owner • EVP of Sales • SVP of Business Development • Sr. Vice President of Operations Sales Growth & Networking • Account Management • Operations Improvements • Inventory Control Developed New Accounts • Grew Revenue • Enhanced Processes • Delivered Customer Service Trained Staff • Optimized Inventory • Saved Costs via Lowering Expenses • Managed Financials WORK EXPERIENCE

Pee Dee Cleaners Inc.; Cheraw & Chesterfield, SC Sep 2008 - present A leading local dry cleaner operation

Co-Owner & Manager

● Spearheaded $5M+ in sales, acknowledged as a creative, dynamic, results-driven management professional with progressive experience in retail, restaurant, and client service environments.

● Expanded into 2 new locations through growing the dry cleaning business from the ground up.

● Streamlined operations by running day-to-day workflow, generating sales, building relationships throughout communities, delivering quality customer service, and managing employees.

● Championed HR functions through facilitating the hiring and coaching of company personnel.

● Enhanced business reach via networking, cold-calling, and steering outreach with other business owners in the community while quickly adapting to new and different settings.

● Delivered a track record of top performance in a variety of challenging assignments while leveraging a thorough understanding of operations, budgeting, and product knowledge.

● Optimized correspondence via acquiring superb verbal and written communication skills. Rent-A-Center; Columbia, SC April 2006 - July 2008 A provider of rent-to-own furniture, appliances, and household furnishings Account Manager

● Provided expert account management for a nationwide furniture and electronics rental company.

● Augmented sales and bottom-line revenue through efficiently managing new and existing customer accounts as well as up-selling via offering product upgrades and replacements.

● Standardized operations by collecting payments or merchandise on delinquent accounts.

● Secured financial success through strictly enforcing contract agreement rules and regulations.

● Increased route sales by steering informative and strategic customer interactions. Prior Experiences: Waffle House Inc., General Manager; Call Tech Communications, Customer Service Rep; Richland County School District One, Instructional Assistant EDUCATION

University of South Carolina, Columbia, SC 2004

Bachelor of Arts, Sociology

TECHNOLOGIES

Salesforce, CRM, Outreach, Excel, Word, PowerPoint, Outlook, Internet Explorer

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