Customer Service Key Account

EXPERIENCE

EDUCATION

SKILLS

REFERENCES

Sarah-Jane Jones

CLIENT ADMINISTRATION OFFICER

540-***-**** **********@*****.*** Roanoke, VA 24018 Motivated professional with a proven track record of success in developing and maintaining relationships with clients and providing exceptional customer service. Skilled in analyzing market trends and developing strategic plans to maximize client satisfaction. Experienced in executing transactions and providing in-depth market analysis to clients. REGIONAL SALES DIRECTOR

Produce Source Partners

Roanoke, VA

May 2005 - June 2023

• Provided regular feedback on individual performance metrics to ensure accountability among team members.

• Established strategic partnerships with vendors to expand product o ferings in the region. Led key account management initiatives, including contract negotiations, pricing strategies, and customer relationship building.

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• Created detailed budgets that accurately re ected expected expenditures during each scal year.

• Cultivated strong relationships with clients by providing exceptional service and support.

• Identi ed new business opportunities through market research activities such as industry events and trade shows.

• Ensured compliance with all company policies related to sales operations processes. MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION

Virginia Polytechnic Institute and State University, Blacksburg, VA, US Aug 2011

BACHELOR OF SCIENCE (B.S.) IN SPORTS MANAGEMENT

James Madison University, Harrisonburg, VA, US

May 2005

• Corrective Action Planning • Pro t and Loss Accountability

• Customer Relationship Management • Key Account Management

• Revenue Projections • Social Media Marketing

• Pro tability Assessments • Partnering and Relationships

• Issue Resolution • Strategic Planning

References available upon request

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