Valli Webb

Customer Service Professional

Jewett, TX, 75846

318-***-****

adx6lm@r.postjobfree.com

Knowledgeable and dedicated customer service professional with extensive experience in the home security sales and customer service excellence. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Sales expertise

CRM

Account management

Professional telephone demeanor

Recordkeeping strengths

Client needs analysis

Account retention

Training development aptitude

Administrative support

Relationship building

Inbound and outbound calling

Cross-functional team collaboration

Microsoft applications proficiency

Teamwork and Collaboration

Excellent Communication

Property insurance

Work History

Residential and Small Business Sales Associate

Service First Security, Spring, TX

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Developed and delivered engaging sales presentations to convey product benefits.

Retained excellent client satisfaction ratings through outstanding service delivery.

Surpassed sales objectives several consecutive years by cultivating productive client partnerships.

Minimized process lags through strategic sourcing and customer expectation management.

Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.

Increased sales by offering advice on purchases and promoting additional products.

Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.

Implemented brand marketing and sales campaigns.

Organized sales paperwork presented proposals and finalized contracts.

Handled 20 calls per day to address customer inquiries and concerns

Residential Sales Associate

ADT Corporate, Shreveport, La.

Negotiated contracts with buyers and sellers to maximize customer savings.

Alerted customers of department promotions and sales to increase overall departmental sales 115%.

Utilized company website and vendor catalogs to locate special order items for customers.

Surpassed annual sales quota by 10% in 2013.

Prepared and demonstrated ADT Home Security features and benefits to address specific customer wants and needs.

Exceeded established sales goals and increased client retention.

Developed new business by networking with prospects and valuable customers at Sales events.

Set up appointments with potential and current customers to promote new products and services.

Proactively managed client correspondence and recorded tracking and communications.

Implemented brand marketing and sales campaigns.

Legal Transcriptionist

Family Court Services, Houston, TX, TX

Verified data entered into database by reviewing, correcting and deleting data.

Maintained computer filing system to store, retrieve and update completed documents.

Secured information by completing database backups.

Entered data into databases in alphabetic and numerical order.

Prepared data by compiling and sorting information.

Checked completed work for proper spelling, grammar, punctuation and format.

Interacted with public on phone and at reception desk to answer questions and resolve issues.

Used coordination and planning skills to achieve results according to schedule.

Maintained energy and enthusiasm in fast-paced environment.

Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Conducted research, gathered information from multiple sources and presented results.

Created plans and communicated deadlines to complete projects on time.

Collaborated with team members to achieve target results.

Education

Some College (No Degree): Business

Houston Baptist University - Houston, TX

Transferred To Houston Baptist University: Business

Louisiana Tech University - Ruston, LA

Transferred To Louisiana Technical College: Basic Studies

Stockton Christian College - Stockton, CA

Continuing education in Business

Accomplishments

Achieved Sales person of the year by addresses a wide range of market needs and enables application-based control for a growing variety of Internet of Things devices.

Achieved Sales Person of Shreveport, La. through effectively helping with designing and selling security systems that protect more than 6 million home and business customers.

Documented and resolved wide range of products to help protect against burglary, fire, flood and carbon monoxide which led to a tailored, smart and secure solutions to meet customers needs. Resulting in Rookie of Year.

Achieved Property and Causality License by completing a Insurance prelicensing course with accuracy and efficiency offered by A.D. Banker & Company. Passing licensing exam provided by Pearson VUE.

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2009-03 - Current

2005-03 - 2008-12

2003-01 - 2005-01

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