Customer Service Sales Manager

Gregory Bell

206-***-**** - ************@*****.***

https://www.linkedin.com/in/gregoryebell

Professional Summary

Executive leader and business owner with a successful history in both B2B and B2C capacities. 10 years of executive and ownership experience in PropTech, Commercial and Personal Insurance. Experience developing and training teams of up to 40+ people with focus on fast paced growth through new client acquisition and current customer retention. Experienced in operations management, competitive analysis and financial management.

Seeking a leadership position within a company where I can add value by driving revenue, lead people and promote a positive growth-oriented mindset to the culture.

Professional History

08/2018 to Current

President Gregory Bell Insurance Agency – Issaquah, WA

●Primarily focused on Personal Lines P&C development and support.

●Implemented customer service workflow and loss mitigation tactics resulting in increasing customer retention to 91%.

●Exceeded established revenue goals in 2018 and 2019 by selling over $700,000 of recurring premiums.

●Implemented post presentation follow up protocols resulting in increased 90 day closing ratio from 6.8% to 11.3%.

●Consistently placed in top 10 of monthly production and item count for scratch agencies in Northwest Region for Allstate from 2018-2020.

●Market leader by submitting over 500 quotes per month from October 2018 through March 2020.

●Created and trained offsite lead contact and acquisition team resulting in a direct increase in projected revenue of 38% over target in 2019.

●Hired and trained a staff of up to 6 employees in customer service, sales, CRM workflow management, industry compliance and emerging industry trends.

08/2015 to 07/2017

General Manager, New England Region.

Zillow Group – Seattle, WA

●Responsible for managing over $40,000,000 of regional annual advertising revenue.

●Led Zillow Group with 26% revenue growth in the New England region in 2016.

●Exceeded 100% sell through ratios in key markets within the region.

●Increased customer retention rate from 79% to 96% at peak.

●Conducted over 500 interviews identifying key personnel to fill varying executive, sales and support positions within Zillow Group.

●Led three teams in excess of 35 employees.

●Managed budget implementations, employee reviews, training, schedules and contract negotiations.

●Coached and mentored personnel on management principles, industry practices, company procedures and technology systems.

03/2013 to 08/2015

Sales Team Leader

Zillow Group – Seattle, WA

●Developed a top performing sales team by coaching individual employees in successful selling methods and time management practices.

●Lead a team of up to 15 sales professionals at any given time focused on outbound sales.

●Consistently placed in the top 3 rankings for overall sales team performance from 2013-2015.

●Grew team gross revenue over 200% from 2013-2015.

●Increased team call to close ratio from .08% to 1.4% representing a 175% improvement over previous metrics.

●Created and implemented efficient work models to support employee workload and maximize daily call strategies.

●Helped oversee the integration of Trulia’s sales floor into Zillow’s in 2015.

05/2010 to 03/2013

Inside Sales Consultant

Zillow Group – Seattle, WA

●Ranked as a top 10 sales representative 8 of 12 months in 2012 of 150 total associates.

●Averaged 100 daily cold calls. Achieved average customer conversion rate of 2%.

●Determined needs, delivered solutions and overcame objections through consultative selling.

04/2006 to 05/2010

Senior Financial Specialist/ Loan Officer

Paramount Equity Mortgage, Kiel Mortgage – Bellevue, WA

●Experience with Conventional, FHA, Reverse, High Value, Fixed and ARM lending practices.

●Branch Financial Specialist of the month: January, February and December of 2007 for Paramount Equity.

●Consistently placed in the top 15 producers out of 160 Loan officers within Paramount Equity from 2006 through 2008.

08/2004 to 04/2006

Vice President

Brown & Brown of Seattle – Seattle, WA

●Property and Casualty Insurance Agent specializing in Commercial Property and Liability coverage.

●Critically analyzed contractual and tort liability obligations for clients and suggested risk management solutions.

●Lead the structuring and implementation of a successful Washington State Non- Profit Insurance and Risk Management pool.

01/2002 to 06/2004

Account Executive, Licensed Insurance Agent

Rogers & Norman, Inc – Seattle, WA

●Analyzed and recommended risk management practices for varying sized commercial exposures.

●Experience in commercial E&O, D&O, Professional Liability, Auto, Fleet, Inland Marine, Property and Casualty lines of insurance.

●Met and exceeded all sales goals during my employment,

01/2000 to 01/2002

President

Meridian Medical Services – Seattle, WA

●Sold orthopedic bracing, implants and post operative therapy to surgeons, therapists, osteopaths, hospitals and medical centers.

●Increased Distributorship revenue with key lines in excess of 700%.

●Presented and trained MD’s, PA’s, RN’s and CNA’s for DME, ortho implants and equipment refurbishing services.

Skills

●Employee Hiring and Training

●Salesforce, MS Office Suite

●Risk Management and contract review

●Employee Motivation and Performance

●Executive Leadership

●Financial consulting

Education

Bachelor of Arts: Political Science

Western Washington University - Bellingham, WA.

Insurance Licenses: Property and Casualty, Life and Disability

Series 6/63 licensed

Additional Information

Head Coach, Issaquah Youth Basketball Association.

Assistant Coach, Issaquah Little League Youth Softball Association.

Member, Greater Issaquah Toastmasters.

Captain WWU Football team.

Professional Highland Games Athlete 2001-2014.

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