Experience:

Leech Lake Gaming, Regulatory Board Cass Lake, MN

EMS Manager 03/2015 - Current

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions.

Coordinated ordering, receiving supplies

Interviewed, hired and trained new employees.

Supervised staff performing daily activities.

Conducted regular evaluations and addressed performance concerns directly with employees.

Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.

Set challenging yet attainable goals to encourage continuous staff development.

Oversee all medicals that take place at all of the Leech lake Gaming Sites.

Oversee all license for EMT/EMR at all the Leech lake Gaming properties

Communication with Leech lake Ambulance service for Medical Direction. Train according to current protocols for EMS

COVID -19 Contact tracer ( Minnesota Department of Health )

Oversee all Blood borne Pathogen Training and CPR training throughout Leech lake Gaming.

Work with Health and Safety Director since 2015 on work comp issues as it relates to the Leech lake Gaming Sites as well as assisted in Claims specialist until position was filled in 2019

Work with Health and Safety to assure LLBO asset protection. (Insurance and Work Comp.)

Request reviews according to documentation received to assure asset protection

Assure Drug testing procedures up to date and assure up to date protocols/procedures are compliant

Oversee COVID testing at all of the Leech lake Gaming testing sites ( WOC, NLC and CLC)

Communicate with all Department Managers to assure Health and Safety protocols are met

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Northern Lights Casino Walker, MN Restaurant Manager 12/2014 - 03/2015

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Scheduled and directed staff in daily work assignments to maximize productivity.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Updated computer systems with new pricing and daily food specials.

Prepared weekly payroll to keep up with projected weekly revenue.

Assessed operational performance to measure compliance with regulatory, industry and brand standards.

Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.

Managed daily operations and processes for reservations, budgeting and forecasting.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Resolved problems or concerns to satisfaction of involved parties.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Mentored front of house personnel on company policies customer service techniques and professional communication.

Palace Casino and Hotel Cass Lake, MN Restaurant Manager 07/2003 - 12/2014

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Scheduled and directed staff in daily work assignments to maximize productivity.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Optimized profits by controlling food, beverage and labor costs daily.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Managed accounts payable, accounts receivable and payroll.

Updated computer systems with new pricing and daily food specials.

Collaborated with chef to analyze and approve food and beverage selections.

Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.

Managed daily operations and processes for reservations, budgeting and forecasting.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Education and Training

East Grand Rapids High School Grand Rapids, MN High School Diploma 06/1993

Northwest Technical College Bemidji, MN Nursing

Emergency Medical Technician/ Nationally Certified

Advanced Cardio Life Support Certified

Department of Transportation Instructor ( EMT/ Medical ) o I am able to teach EMT/First Responders in house and don’t have to contract out trainings to maintain EMT/EMR license.

OSHA Certification (Every year training)

Instructor Nartec Inc. ( Substance testing )

o When a substance (drug) is found on property EMTs/ Sec. Supervisors are able to test the substance safely (After law enforcement involvement) for exclusion purposes.

ALICE Instructor ( Active Shooter )

o Alert, Lockdown, Inform, Counter and Evacuate

CPR and First Aid Instructor

Food Safety Certified

Emergency Preparedness Certified ( Including FEMA)

Mandated Reporter Training

Poison Control Training

Summary

I am a reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Adaptable Manager offering 18 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in and. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.

Professional References

Terrance O Connor – Leech lake Ambulance Director 218-***-****) Duane Oothoudt – LLBO Emergency Manager 218-***-****) Victoria Connor – LLG, Regulatory Investigator 218-***-**** ) More upon Request

Contact this candidate