Project Manager Customer Service

Shane Resume v

SHANE MARIANO

Jacksonville, FL 32224 904-***-**** ************@*****.***

SUMMARY

Diverse, cross-functional Operations and Project manager. Highly capable of

analyzing existing processes to develop noticeable improvements with a significant

proven track record in sales, inventory and multiple unit management. Recognized for

streamlining operations, eliminating redundancies, and maximizing assets in

personnel, facilities, and security as a skilled communicator and administrator.

SKILLS

* Supply Chain Management * Finance and Accounting Oversight

* Workforce Strategies * Program Optimization

* Multi-location Inventory Management * Cost Reduction

* Decision Making * Problem Anticipation and Resolution

* Project Management * Process Improvements

* Budget Control * Supplier Monitoring

* Recruitment and Hiring

WORK EXPERIENCE

10/2013 to 01/2023Director of Operations

Eagle Food Service — Jacksonville, FL

* Collaborated with functional leaders to implement new procedures and corrective actions to streamline

workflows to realign with targets

* Evaluated performance, adjusted strategies and maintained agile, sustainable operations

* Monitored budget and utilized operational resources

* Managed procurement, inventory and warehouse operations

* Assisted in recruiting, hiring, training of new team members on proper protocols and customer service

standards

* Implemented and directed management meetings to enhance collaboration and maintain culture based

on trust and group problem-solving

* Negotiated contracts with customers and vendors to adhere with budget cuts, decrease expenses and

increase profit margins

* Supervised 30-50 employees day-to-day activities overseeing efficiency of production while complying

to all state and local regulations

* Maintained cleanliness and organization of high-stress workspace, working closely with employees to

systemize tasks

* Observed each employee's individual strengths and initiated a mentoring program to improve areas of

weakness

* Appraised multi-location inventory to assure consistent needs were met

* Set goals and expectations for direct reports using performance review process, holding staff

accountable.

09/2003 to 01/2013Business Owner/Operator

Royal Palm, Environmental Solutions — Jacksonville, FL

* Implemented regular landscaping schedule to promote optimal growth and maintain attractive

appearance of lawns and facility grounds

* Inspected completed work to maintain high-standards of finished projects

* Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-

effective pricing

* Supervised day laborers in completing large landscaping projects

* Communicated with current and prospective customers regarding services and pricing

* Installed rock gardens, ponds and irrigation systems in consultation with clients

* Designed layouts for projects according to client budgets, desires and available space

* Established and enforced procedures and work standards, promoting team performance and safety

* Reviewed contracts and project requirements to determine service, equipment and personnel needs

* Recruited and hired workers, in addition to supervising and monitoring daily performance

* Sourced materials from various places to cut costs and expedite completion

CERTIFICATIONS

Serv Safe License - 2014-Current

Certified Professional Food Manager (CPFM)

ServSafe Food Protection Manager

Issued Nov 2017 - Expires Nov 2024

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