Emily Sweet

403-***-**** adx6ki@r.postjobfree.com Calgary, AB

Highly motivated administrative professional with an enthusiasm for customer service and proven ability to build and maintain constructive relationships with colleagues and clients alike. Recognized for keen attention to detail and remarkable organizational skills. Exceptionally talented in critical thinking and problem solving contributing to continuous improvement to quality of service and safety. Stands out for her integrity of work and sense of urgency in an ever- changing and fast paced environment while maintaining a positive and outgoing composure. Highlights of Skills:

• 5+ year’s of experience providing excellent customer service and administration

• 5 year’s of data entry, filing, and call centers

• Microsoft Office, G-Suite, Database Software, CRM Software, SAAS, Slack, Zendesk, Payment Processing, Accounting Support, and Keyboarding: 80 WPM

• Time management, leadership, multitasker, creative, strong attention to detail, continuous learner, and team player Education:

FINTECH CAREERS – Manpower & ReTrain Canada June 2022 Classes: Financial Services Representative, Emerging Technologies in Digital Currencies, Cybersecurity Basics, and Investments in Crypto and Trading

WHMIS AND PETROLEUM SAFETY TRAINING CERTIFICATES, Enform OIL AND GAS ADMINISTRATION DIPLOMA, CDI College

HIGH SCHOOL DIPLOMA, George McDougall Highschool

Work Experience:

CUSTOMER SERVICE REPRESENTATIVE – NEO 2022– 2023

• Helped 30-40 customers over the phone on a daily basis

• Utilized 2 channels to help customers including: email and phone

• Helped clients learn about 4 of Neo’s financial services and products: credit card, savings account, investments, and mortgages

CUSTOMER SERVICE REPRESENTATIVE - ATB FINANCIAL 2021 – 2022

• Provided face-to-face core transactional banking services to ATB clients

• Identified client’s needs and matched them with products, services and experts

• Developed, built and maintained internal and external customer relationships

• Supported branch operations and other ATB departments DISHWASHER - FERRARO RESTAURANT 2019 – 2021

• Responsible for following sanitary and health-related protocols

• Performed nightly housekeeping duties

• Laundered restaurant linens, polishing glassware and flatware CUSTOMER SERVICE REPRESENTATIVE - SAVE ON FOODS 2016 – 2018

• Obtained a complete knowledge of all products and services within the bakery department

• Assisted with customer needs building solid rapport

• Maintained stock of bakery supplies and place orders with suppliers on a regular basis

• Participated in monthly inventory count

• Responsible for training and supervising other team members

• Ensured product quality consistently meets store guidelines OFFICE ADMINISTRATOR - NGC COMPRESSION SOLUTIONS LTD. 2013 – 2014

• Answered incoming phone calls and attending to caller’s needs

• Created a database program to facilitate tracking Material Test Reports for Quality Control Dept.

• Provided administrative support to the Accounting Dept: reconciling invoices, preparing deposit reports, and verifying employee timecards daily

• Arranged meetings, catering, travel, accommodations, organized company Christmas party

• Assisted the Safety Committee on an administrative level by updating company safety manuals, organizing monthly safety meetings and completing other tasks as delegated

• Designed marketing material such as brochures and banners for the Global Petroleum Show and other events ENROLMENT SERVICES ADMINISTRATOR - ENERGY SAFETY CANADA (ENFORM) 2011 – 2013

• Daily back-up support for Receptionist, managing a multiple-line switchboard while greeting guests in a prompt and welcoming manner

• Processed online and telephone orders for course registrations, replacement certificates and course material

• Provided exceptional customer service for walk-in customers and efficiently respond to hundreds of telephone, fax and email inquiries on a daily basis

• Responsible for the training new staff for Receptionist and Administrator positions within the Enrolment Services Department

• Created innovative and updated reference documents for team members in order to increase efficiency, accuracy and overall customer service

• Actively participated in monthly team-building exercises, Annual Enform Golf Tournament (2011), Calgary Corporate Challenge (2011 & 2012), Events Committee and charity fundraisers

Contact this candidate