Tquilla Parham

Customer Service Supervisor

Clover, SC 29710

adx6ju@r.postjobfree.com

+1-803-***-****

Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives

Work Experience

Supervisor

IQOR - Charlotte, NC

October 2008 to Present

Coach employees in developing and achieving individual performance goals. Provide quality feedback by listening to calls, develop and implement data-based solutions in a timely manner, led regular stand-up meetings, events and continuous improvement projects with measurable goals. Supervised production schedules, production quality, develop and maintain strong and clear communications and rapport with management team.

Shift RX Supervisor

CVS - Fort Mill, SC

March 2017 to July 2021

Organized and maintained employee placement to steady flow, and an effectively run shift. Effectively partnered with Store Manager on setting and controlling store budget and expenses. Responsible for managing cash handling procedures and effectively resolve customer service issues. Fine Jewelry Sales Associate

Macys - Pineville, NC

November 2013 to December 2016

Met incoming customer’s and provided immediate assistance. Retrieved alternate items and sizes on request.

Listened to customers' needs and preferences to accurate advice on what item to purchase. Completed purchases with cash, credit and debit payment methods. Organized items in visually appealing manner and answered incoming calls with knowledgeable responses. Maintained up to date knowledge of customer buying

habits.

Quality Technician

QA Technician Corporation - York, SC

December 2004 to October 2008

departments on components to make sure they meet customer requirements. Made boundary samples for components that were not meeting with the customer demands and consulted with engineers, supervisors and managers on quality product. Education

High School Diploma

Chester Senior High

Bachelor of Science in Health Care Management

Ashworth College - Norcross, GA

Skills

• Team Member

• Shift Lead

• Key Holder

• Pharmacy Technician Experience

• Quality Assurance

• Store Management Experience

• Insurance Sales

• Cold Calling

• Salesforce

• Warehouse experience

• SAP

• Shift Supervisor

• Remotely (2 years)

Certifications and Licenses

Life Insurance

November 2019 to November 2022

Additional Information

Pharmacy Technician

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