Customer Service Data Entry

MARGARET OKWAE DANSO

+1-782-***-**** - adx6jd@r.postjobfree.com

PROFESSIONAL SUMMARY

Summary of strengths Self-motivated, dynamic and cheerful customer service professional with over 5years of experience from different work and learning environment. Possess exceptional communication skills with the capability to make critical decisions during challenges. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Verbal Communication

Interpersonal Skills

Perseverance

Multi-Tasker

English Language Skills

Computer Literate

Decision-Oriented

Calm Under Pressure

WORK HISTORY

11/2021 to 04/2023 Customer Service Rep

Xiaomi Global

Respond to customers inquiries, complaints and comments on daily basis and determine corrective action for high-call volume department Reviewed and verified transactions to ensure proper processing according to established quality standards

Processed transactions, including money transfer, deposits and withdrawals Data entry to update client files

Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance on 3 annual audits

Contact with Internal and External Customers

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Tracked customer service cases and updated service software with customer information.

10/2019 to 07/2021 Event Hostess

Gemstones Pretty Officials

Created warm reception for guest

Assist guest with seating

Bearer of gifts for the bride

In charge of guest list

Interviewed clients to understand event scopes of work and establish budgets. Planned large-scale events such as trade shows, conferences and meetings. Coordinated schedules and timelines for events.

09/2020 to 07/2020 Personal Assistant

B'JET COMPANY

Input data into variety of computer programs with pace and correctness Monitored over 10 email accounts of senior partners, corresponding agencies on day-to-day needs

Liaised with clients regularly to establish meeting times and provided reminders to all partners of important tasks and deadlines.

Responded to emails and other correspondence to facilitate communication and enhance business processes

09/2019 to 08/2019 Joy News, National Service

Managed news production with organized mindset, presenting cohesive sequences to audiences

Boosted audience numbers by enhancing marketing without exceeding budget targets

Improved audience engagement with proactive strategies across different forms of media

Fact-checked breaking news pieces before putting information on air 07/2017 to 09/2017 Secretary (Intern)

ZylofonCash

Responsible for receiving visitors

Filed documents

Assisted the marketing team in making of sales

07/2016 to 09/2016 Secretary (Intern)

Dayco Hydraulics

Provided outstanding customer service to all customers Made records of goods in warehouse

Issuing invoice for customers

Demonstrated creativity and resourcefulness through the development of innovative solutions

Developed and maintained courteous and effective working relationships EDUCATION

Bachelor of Arts: Journalism and Media Studies, Event Management Multimedia Institute - Accra

Information Technology

IPMC - Accra

BBA

Cape Breton University - Canada

ADDITIONAL INFORMATION

Awards, Brilliant Basic Winner (July 2022) Dean's Spectacular Project of The Year (2019) Dean's Best Event Project of The Year (2019)

Contact this candidate