FELISICIA FLOOD

Lithia Springs, GA 678-***-**** adx6jc@r.postjobfree.com

PROFESSIONAL SUMMARY

Senior Customer Service Representative with 16+ years of proven experience in leadership, customer service, and business administration. Responsible for the error-free sale of over $75K in postage and $550K in money orders while managing a stamp account of $8.5K, maintaining 100% accountability. Recorded, filed, and updated personnel and training records for 500+ office personnel. Maintained office sales/expenditure reports and routed to supervisors. Conducted basic preventative shipboard maintenance. Trained new hires on order processes; shared best practices and newly instituted processes with team and provided back up as needed. Career supported by an Associate of Arts in Business Administration.

•Administrative Assistant • Records Management • Performance Optimization

•Qualitative Assurance • Process Improvement • Customer Service

•Data Analysis • Policy Implementation • Retail Sales

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PROFESSIONAL EXPERIENCE

United States Postal Service Atlanta, GA

Custodian (2020 – Current)

Cleaning and maintaining floors (sweeping, mopping, vacuuming, waxing, stripping)

Sanitizing restroom facilities

Handling light facility repairs

Keeping janitor room and closets clean and organized

Retail Sales Associate (2016 – 2020)

•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

•Recommended, selected, and obtained merchandise based on customer needs and desires

•Computed sales prices, total purchases, and received and processed cash and credit payments

•Prepared merchandise for purchase and rentals

•Answered questions regarding the store and its merchandise

Rural Carrier Associate (2011 -2013)

•Obtained signed receipts for registered, certified, and insured mail; collected associated charges, and completed necessary paperwork

•Sorted mail for delivery, arranged mail in delivery sequence

•Delivered mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks

•Met deadlines for the collection and return of mail; provided mail in an efficient manner

•Sign for cash-on-delivery and registered mail before leaving the post office

•Held mail for customers who were away from delivery locations

MILITARY EXPERIENCE United States Navy Various Locations

Administrative Assistant (2003 – 2010)

•Prepared, maintained, and issued technical publications and updates in addition to maintain the unit’s technical library

•Completed weekly organizational reports for 375 personnel

•Scheduled and coordinated meetings, interviews, events, and received and sent mail and packages

EDUCATION CERTIFICATIONS

Associate of Science, Business Administration; Everest University, Jacksonville, FL

Technical Certificate, Pharmacy Technician; Everest University, Jacksonville, FL, Bachelor’s, IT Cyber Security; Strayer University

SPECIALIZED TRAINING

Medical Terminology Digestive Systems Respiratory and Reproductive Systems Basic Nutrition Medical Documentation Home Health Care Hospital Pharmacology Law and Ethics of Pharmacy

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