Customer Service Full Time
Resume:
HEATHER HERROLD
Springfield Mo 65807
adx6iw@r.postjobfree.com
I am seeking a position utilizing my extensive knowledge and experience in planning, organizing budgeting, and supervising complex multifaceted activities. I want to obtain a position offering opportunity for personal contribution and professional growth. I want to associate myself with a company that desires quality personnel and expects quality results.
EXPERIENCE
MAY 2021-PRESENT
GENERAL MANAGER, TASTYKING LLC
Responsible for hiring training staff for the needs of the store.
Making sure great customer service is always happening in the restaurant.
Making sure that customer’s needs are meet.
Scheduling all staff for the needs of the restaurant based on projected sales.
Planning a budget for all uniforms.
Labor, and supplies for items that need repair.
JANUARY 2021-MAY 2021
RESTUARANT MANAGER, JETRAD INC DBA MCDONALDS
Responsible for food cost waste, ordering, inventory control, kitchen organization, and keeping item numbers current.
Training of all kitchen staff and other duties as assigned.
JUNE 2018 – JANUARY 2021
KITCHEN MANAGER, ALIA CORP DBA MCDONALDS
Responsible for food cost waste, ordering, inventory control, kitchen organization, and keeping item numbers current.
Training of all kitchen staff and other duties as assigned.
JULY 2012 – JUNE 2018
MANAGER, MCDONALDS CORP.
Responsible for hiring training staff for the needs of the store.
Making sure great customer service is always happening in the restaurant.
Making sure that customer’s needs are meet.
Scheduling all staff for the needs of the restaurant based on projected sales.
Planning a budget for all uniforms.
Labor, and supplies for items that need repair.
All edd claims all safety claims.
Making sure that the staff and customers are safe at all time.
OCTOBER 2009 – AUGUST 2011
FRY COOK, ST. AGNES MEDICAL CENTER
Responsible for reporting to the Café& Dining Supervisor
Responsible for providing prompt, courteous service to Cafeteria patrons
Responsible for preparing items to order from the grill, serving food items from the steam table and cashiering, as necessary.
Responsible for time date temperature control (FIFO)
Responsible for cleaning and sanitation of all equipment as out lined by the supervisor
Responsible for Customer Relations and Service as set forth by the department
Responsible for tasks assigned to fulfill department needs
FEBRUARY 2008 – OCTOBER 2009
GRILL ZONE MANAGER, MCDONALDS FRANCHISE
Responsible for ordering $30,000 to $50,000 monthly inventories
Responsible to rotate and manage inventory, checking expiration dates and recalls.
Managing and supervising the productivity of restaurant staff.
Managing new employee training and Supervising the development of full-time staff.
Responsible for Customer Relations and Service
APRIL 2007 – FEBRUARY 2009
RESTRAUANT MANAGER, MCDONALDS FRANCHISE
Responsible for the productivity of 45 employees
Responsible for the total maintenance of all store equipment and the training of all employees to handle the operation and servicing of this equipment
Responsible for continuing education, and career development of entire staff
JUNE 2005 – APRIL 2007
MULTI-SCHEDULER, MCDONALDS FRANCHISE
Responsible for managing and supervision of one store and for multi-scheduling for Seven restaurant locations (500 employees per week)
Responsible to establish the number of hours employees were assigned to work
Responsible for continuing education, and career development of entire staff
Responsible to keep McDonalds’ Franchisee appraised of productivity and profitability through the use of written reports and visual presentations
JUNE 2004 – JUNE 2005
RETAIL SALES PERSON, UBIQUITEL (SPRINT)
Responsible for marketing new and used cell phones to customers
Responsible for daily deposits
Responsible for equipment ordering and inventory maintenance
Responsible to maintain a Secret Shop score of better than 80%
AUGUST 2003 – JUNE 2004
GENERAL MANAGER, WENDY’S
Responsible for ordering $30,000 to $50,000 monthly inventories
Responsible to rotate and manage inventory, checking expiration dates and recalls.
Managing and supervising the productivity of restaurant staff.
Managing new employee training and Supervising the development of full time staff
Responsible for the time cards, training and scheduling of all employees
Responsible for equipment maintenance and servicing
Responsible for Profit and Loss statement and accountability of all restaurant revenues
Responsible to Wendy’s for keeping them constantly apprised of productivity, profitability and efficiency using written reports and oral/visual presentations
Responsible for Customer Relations and Service
JANUARY 1995 – AUGUST 2003
RESTAURANT MANAGER, MCDONALDS CORP.
Responsible for ordering between $30,000 to $50,000 monthly inventories
Responsible to manage and supervise the productivity of restaurant staff
Responsible for equipment maintenance and servicing
Responsible for employee time-cards, schedules and training
Responsible for Profit and Loss Statement and accountable for all store revenues
Responsible to keep McDonalds Corporation appraised of productivity using written reports and oral/visual presentations
Responsible for employee skill development and career progression
Responsible for Customer Relations and Service
JUNE 1994 – JANUARY 1995
SALES REPRESNTATIVE, OLD NAVY CORPORATION
Responsible for Direct sales
Responsible for providing Direct Customer assistance and service
Responsible for managing clothing inventory and presentation
MARCH 1991 – APRIL 1994
MERCHANDISER/ INSIDE SALES REPRESNTATIVE, CORE MARK CORPORATION
Responsible for properly setting up food displays
Responsible for calling current and potential clients for orders
Responsible for insuring the correct delivery of products and merchandise to customers
Responsible for direct sale of products
EDUCATION
JULY 2006
CERTIFICATE, Achieve GLobal
JUNE 2000
HUMAN RELATIONS, DALE CARNIGE COURSE
JULY 1999
RESTAURANT MANAGEMENT, HAMBURGER UNIVERSITY
JULY 1999
RESTAURANT MANAGEMENT, HAMBURGER UNIVERSITY
1988-1991
BUSINESS MANAGEMENT, FRESNO COMMUNITY COLLEGE
Attended for two years.
1984-1988
HIGH SCHOOL DEPLOMA, CLOVIS WEST HIGH SCHOOL
SKILLS
I am highly motivated and goal oriented. I strive for accuracy through consistency and precise attention to detail. I am confident in my analytical and organizational skills. One of my major strengths is completing complex multi-dimensional problems and being able to complete tasks within the time constraints allotted. Trained and skilled in public relations, I am loyal, dependable, and willing to endure whatever is needed to accomplish established objectives.
REFERENCES
Jeff Cox Madera, California 559-***-****
John Fulton Hanford, California 559-***-****
Ted Roach Oakhurst, California 559-***-****
(Letters of Recommendation available upon request)
Contact this candidate