Kelly Francis

C u s t o m e r S e r v i c e P r o f e s s i o n a l

Summary

Customer Service Professional with over 14 years of experience in customer service, live chat, email support, academic coaching and tech support. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Highly motivated and a passion for implementing innovative strategies to contribute to the growth, development and sustainability of an organization while maximizing my knowledge for the mutual benefit of the company and myself.

Contact

702-***-****

adx6ij@r.postjobfree.com

live:poosh2033

E D UCATION S K I L L S R E F E RENCES

Japro Computer Society

(Certificate in Microsoft

Excel & PowerPoint)

HEART Trust NTA

(Business Development &

Workforce Solutions)

AAIMS Health Division

(Diploma in Surgical

Technician)

Podio/MLS/Top Producer

Savvy/Microsoft Office Suite

Excellent communication skills

Problem solving, Active

listening.

Mojo/Zendesk/Dialpad

/Salesforce/phone

burner/DocuSign/dotlo

op

Text/chat/email/call

Available upon request.

Professional Experience

2019 - Present Transaction Coordinator for a Realtor in Las Vegas (Remotely)

• Maintaining updated reports on offers and Escrow. Managing CRM.

• Answer incoming phone calls and live chats to provide support to clients.

• Assist with the preparation of offer documents and Title documents.

• Scheduling appointments to view and list properties.

• Schedule Inspections

2017 - 2019 Jnr Paralegal Assistant for Tsirelman Law Firm New York (Remotely)

• Prepare documents for court.

• File client’s documents

• Data Entry

2014-2017 Chat and Technical Support Sutherland Global Services/Ibex.

• Provide knowledge, resources, and information to clients.

• Addressed customers concerns accurately and timely.

• Handled customer’s queries via chat, text, email, and phone.

• Troubleshooting

Contact this candidate