Iris King

I Love Helping Other's

Paragould, AR *2450

adx6ih@r.postjobfree.com

+1-870-***-****

A self-motivated and hard-working individual who is able to cope well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer service.

Authorized to work in the US for any employer

Work Experience

Coordinator of Customer Service

NEA Baptist Clinic - Brookland, AR

March 2022 to Present

Building patients charts, calling patients to remind them of appoints, checking patients in and out, making sure all form are scanned into patients charts, coping documents for patients charts, faxing

• Assisted customers with a warm and professional attitude

• Booked appointments

• Monitored claims and physician-related services

• Operated the cash drawer

Physicians Referral Specialist

NEA Baptist Memorial Hospital - Jonesboro, AR

March 2020 to March 2022

Sending physical, occupational and speech referrals to where doctors recommend. Following up on sent referrals making sure patients showed up and they were scheduled in a timely manner. Along with setting up appointments for ortho patients for post opt surgery’s Certified Nursing Assistant

NEA Baptist Memorial Hospital - Jonesboro, AR

May 2019 to March 2021

Secretary- Answering the telephones, putting patients charts together, breaking charts down at discharge typing pain patients face sheets Patient Care Tech- prep patients for surgery, get vital signs for GI patients, wheel patients out at discharge

Certified Nursing Assistant

Belle Meade Nursing Home - Paragould, AR

July 2018 to May 2019

Elder care in Greene house cottages

Personal Care Assistant

Community Best Choice - Batesville, AR

April 2018 to June 2018

Assisting clients in their homes with daily living, going on errands making sure they are able to continue living outside of a nursing home

Social Service Director

Batesville Health and Rehabilitation - Batesville, AR February 2017 to February 2018

Duties and Responsibilities

• Directed, established, and planned the overall policies and goals for the social services department.

• Directed, and coordinated activities of life enrichment program planning and implementation, culinary operations, nursing and health services care.

• Established and maintained systems that safely meet residents' needs

• Strategically planned methods to achieve operational goals and targets.

• Routinely collaborated with other professionals to correct problems and improve services

• Achieved high staff morale and retention through effective communication, prompt resolution, proactive supervisory practices and facilitating a proactive work environment

• Case management, admission coordinator, post-discharge planning, safety and continuous quality improvement recorder.

• Planned and maintained social service programs in accordance with policies and accepted social work practice.

Personal Care Assistant (PCA)

Network of Community Options - Batesville, AR

November 2015 to November 2015

Direct Care Professional)

Duties and Responsibilities

• Looked after the cleanliness and healthfulness of the patients and their environment in the best possible manner.

• Provided aid to individuals with disabilities or chronic illnesses who needed assistance.

• Planned, organized, and lead group activities.

• Managed day to day activities to support habilitation needs.

• Increased level of independence by providing daily undertakings that promote self-management.

• Assisted patients with personal care, physical and mental developments. CNA-Certified Nurse Assistant

Batesville Health and Rehabilitation - Batesville, AR November 2013 to November 2015

Nov.2013 - Nov.2015

(CAN - Certified Nurse Assistant)

Duties and Responsibilities

• Performed different kinds of health services and care.

• Collaborated with physician and other healthcare members to ensure patient receiving optimal care.

• Evaluated the effectiveness and results of currently offered health care and programs.

• Monitored all the health services and intervened if detected any contravention of norms at the hand of health experts.

CNA & House Keeping

Sandalwood Nursing Home - Little Rock, AR

July 2012 to November 2013

Duties and Responsibilities

• Demonstrated warmth and empathy when dealing with vulnerable people.

• Provided comprehensive case management to patients and their families.

• Evaluated patient care plans according to a physician's orders.

• Investigated any administrative irregularities or discrepancies.

• Encouraged patient participation in their own case management plan. Teacher Infant/Toddler

Sandalwood Nursing Home

July 2012 to August 2013

Duties and Responsibilities

• Selected and implemented appropriate assessment methods to evaluate students learning.

• Provided parents and parent feedback in a manner that supports learning.

• Incorporated instructional technology to support the learning process of students.

• Managed fun classes and Sports hours.

• Inculcated values and manners.

• Took Parent-teacher meetings to report the growth and progress of children. Home Health and Respite Sitter

Carelink

July 2010 to July 2012

Duties and Responsibilities

• Served members by the implementation of education, encouragement of healthy behaviors, information about resources, and coaching to optimize health status and overall functioning.

• Utilized motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

• In collaboration with the member and their care team, developed and monitored established plans of care to meet the member's goals.

• Provided coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

Education

CNA in Certified nursing assistant

UAMS - Batesville, AR

October 2014 to November 2018

University of Arkansas at Monticello - Monticello, AR McClellan High School - Little Rock, AR

Washington Barber College - Little Rock, AR

Skills

• CASE MANAGEMENT (2 years)

• COACHING (2 years)

• OPERATIONS (1 year)

• ADMINISTRATIVE SUPPORT (Less than 1 year)

• BUDGET (Less than 1 year)

• Cna Certified

• CNA

• Home Health

• HHA

• Certified Nursing Assistant

• Home care

• Motivational Interviewing

• Computer literacy

• Word processing

• Infant care

• Toddler Care

• Operations Management

• Culinary Experience

• Medical Receptionist

• Word Processing, Excell (2 years)

• Customer service

• Phone etiquette

• Typing

Links

http://www.Facebook.com

Awards

Volunteer Award

September 2017

award for volunteering every other Sunday at John 3:16 doing Children's Church Certifications and Licenses

Certified Nursing Assistant (CNA)

November 2014 to November 2018

CNA at nursing home as well as home health

CPR Certification

CPR Certification

May 2019 to December 2020

Basic Life Servial

First Aid Certification

Social Work License

Assessments

Medical receptionist skills — Proficient

December 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Attention to detail — Familiar

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Nursing assistant skills — Proficient

December 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Data entry: Accuracy — Proficient

December 2020

Entering data quickly and accurately

Full results: Proficient

Business math — Completed

December 2020

Using basic math to solve problems in a business context Full results: Completed

Verbal communication — Proficient

December 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CORE COMPETENCIES

• Monitoring project progress and ensuring timely completion.

• Ability to communicate effectively to clarify complex data and sensitive info.

• Thorough understanding of the importance of accurate, detailed reports and plans, with a strong working knowledge of data management.

• Excellent financial management and budget administration for the maximization of resources and budgets

• Establishing project goals and resolving issues with on-going project.

• Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results.

• Ability to facilitate teamwork, build rapport, manage conflict, and teach, coach, counsel.

• Highly-effective leadership, organisation effectiveness, culture and change management consulting

• Committed to professional development, willing and able to complete special trainings as required. AREAS OF EXPERTISE

Leadership Development

Customer satisfaction

Planning and Scheduling

Leadership Development

Project Management

Crisis Intervention

Counseling

Administrative Support

Multi - Tasking

Safety and Security

Case Management

Technical Documentation

Policies and Procedure

Quality Assurance

Treatment Planning

OSHA Adherence

Outreach and Advocacy

Operations Management

Coaching and Training

TECHNICAL SKILLS

Windows and Mac OS

Microsoft Office suite

PERSONAL SKILLS

Pro-active

Excellent Communicator

Self-Discipline

Active Listening

Positive Language

Managing Objections

LANGUAGE

English

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