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Customer Service Team Members

Location:
Clarksville, TN
Salary:
55,000
Posted:
July 08, 2023

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Resume:

Antonio Albury

adx6ig@r.postjobfree.com

Objective:

Experienced leader effective in team environments and unsupervised individual roles seeking to secure a management position and utilize my previous experience to make the organization successful.

Employment:

Five Star March 2021- August 2022

Food Service Manager

Responsible for developing and implementing dining solutions to meet the needs of manufacturing facility totaling 1600 employees

Managed dining operations to include ensuring compliance with food safety regulations, hiring and training employees, and employee issue resolution

Ensure individual and team performance consistently met company standard and client expectations

Understand performance metrics, data, order and inventory trends and educate team to improve overall efficiency

Administered training to team and made sure they understood operations, cost control, and profit margins

Maintained healthy and safe work environment for team and dining facility for customers

Prepared menu weekly and food daily for facility

Miss Lucille’s Cafe August 2020- March 2021

Cook

Created new menu items that immediately generated increased revenue for the company

Maintained clean and sanitized work area and ensured others maintained the same

Trained other line workers on company and sanitation standards

Completed hands on training to learn the company’s expectations and made recommendations for improvement

Captain D’s January 2020- August 2020

Assistant Manager

Followed safety procedures and policies and maintained a safe working environment at all times

Prepare and serve quality products as efficiently as possible while maintaining company customer service standards.

Follow supervisor's instructions in maintaining Captain D’s sanitation and appearance standards.

Manage and direct the activities of other restaurant personnel on the shift as needed.

Followed hands on training on new equipment and trained other on-coming staff

Assisted other team members during shift peak times or high demand

Impire Cafe July 2019- June 2020

Head Chef

Developed full menu to include signature entrées, sides, and sauces

Prepped line each morning with needed ingredients and products

Single chef daily for 8- 12 hours

Cooked as the sole chef for events of upwards of 300 people

Cleaned and sanitized food truck each night at the end of closing

Created weekly specials based upon demand reviews from the previous week

Created advertisements via social media to promote menu items, specials, events

Tracked inventory and made request to management of needed items

Tilted Kilt Pub July 2013 – July 2019

Line Cook

Cleaned and sanitized all areas and followed company safety and sanitation policies and procedures

Prepared variety of foods while using different learned methods and a variety of tools and equipment

Communicated respectfully with Managers and other team members

Helped set up stations by bringing containers of food items on the line before the restaurant opened

Led pace of team members to make sure all food is ready for each plate at the same time

Filled in or helped other line cooks that were falling behind

Plated food in a presentable and attractive manner to the customer

Cleaned area at the end of the shift and properly stored all items in their proper location

Built relationships with frequent guests and cooked to their request

Bigg Daddy Catering January 2010- July 2013

Owner-Operator/ Cook

Always complied with all sanitation laws and ensured cleanliness

Catered according to self-developed menu and customer request

Met with clients to understand their vision and expectation and worked to exceed with each event

Managed bookings and orders for each event

Organized events by maintaining calendar to ensure not to overlap bookings and deliver on time

Developed new recipes and added to menu based upon demand

Created pricing list and marketing materials for customers

Electrolux January 2009- January 2010

Assembler/ Material Handler

Assembled and put together parts for various appliances in manufacturing environment

Used air-powered hand tools to put screws into parts

Connected wires by hand to terminals

Operated forklift for various internal operations

Inspected the quality of finished products

Skills and Active Licenses: Excellent communication and customer service skills and trained chef

Activities:

Volunteer as a youth football coach ages 4-12 for 6years

Volunteer as a basketball coach ages 4-12 for 3years

Coached and played semi-pro football for 5 years



Contact this candidate