Customer Service Air Export
Resume:
Shanel Miller
**** **** **. ***** ****, GA *****
Phone: 470-***-****
Email: *******.******@*****.***
Summary of Qualifications
● Over six years of experience excelling in International Freight Forwarding
● Proficient in Programs: Word, Excel, Outlook. Excel, Cargowise, C2C warehouse, International Operations, SSL and Air Tracking sites
● Proven organization skills by successfully maintaining front and back office operations, managing calendars and implementing office efficiencies.
Education and Training
University of Phoenix, Atlanta GA
Major: Information Technology Support (1 year complete) Experience
Scan Global Dec 8, 2022-Present
● Track and trace ocean shipment daily for customer updates
● Create shipment files in International Operations for shipment pre-alerts to the US via Ocean
● Update spreadsheet daily for visible to the customer in Smartsheets
● Convert kgs to lbs for delivery and container drayage dispatch
● Pre alert receiving locations with dims and weight
● Confirm final delivery address with customer
● Send out delivery and drayage quotes request to brokers for LCL and FCL shipments
● Provides a pre quoted transload option to customers
● Pre alert final delivery location warehouse with delivery orders and packing list
● Connect all commercial docs to customer visible spreadsheet
● Calculate sell rates for charges billable back to the customer
● Provide brokerage through third party for ISF filing and customs clearances
● Correspond via email with co-loaders for needed correspondence timely release
● Strategically monitor shipment status to avoid as much demurrage as possible by pre planning dispatch
● Convert weight and dims from kgs/cm to lbs/in
● Keep customers and origin offices updated on shipment movement
● Coordinate shipments to storage facilities through other Scan office locations
● Maintains KPI OF 90-94 % for real time tracking
DSV Air & Sea July 16, 2021- Aug 12, 2022 Air Export Agent / Ocean Import Agent
● Responsible for timely billing EDI and KPIs
● Quote customers for shipment according to service level, weight and consignee SOP
● Prepare documentation and waybill, assess charges and collect fee for shipping
● Pass docs to outside brokerage and provide LFD for sea shipments on our paper
● Cut MAWBs and HAWBs complete with details and charges according to destination
● Prepare M/HAWB, Manifest and AES filing of shipment details for air freight carriers
● File ISF for ocean shipments prior to sailing
● Maintain re-icing for dry ice or gel pack replacement for cold chain pharma air shipments
● Prepare Dangerous AWBs and book directly with airline according to Class and Commodity
● Identify how DG is booked and exported according to UN numbers
● Book AWBs directly with airline by providing weight, dims, commodity and destination
● Identify what type of aircraft will move explosive Hazmat shipments
● Tender DGs according to DG deck Cargo or Passenger only flights
● Negotiate with domestic customers as intermediary for foreign customers for problem solving
● Pre alert overseas office and or customer with AWBs, Manifest and Commercial invoice(s)
● Provide quality responses to internal and external customers, domestic and international
● Check in with steamships and get updates on orders. Escalate items as needed.
● Prepares documents and forms to move goods efficiently through import and export steps and procedures.
● Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly
● Maintains a database that tracks merchandise.
● Processes claims on merchandise shortages and overages.
● Management of imports to ensure timely execution of import shipments
● Work closely with Freight Forwarders, overseas shippers, transportation providers, and other elements of the transportation process
● Keep customers informed of shipment status if not pre alerted or shipped.
● Provide customer service at desk level to all internal and external customers
● Coordinate package recovery for missing shipments through FedEx
● Prepare claims for missing shipments with vendor at fault
● Send pre alerts to customers of packages shipping to destination
● Follow up with events next day for previous day shipment arrival at destination for customers view Bollore Logistics Sept 2016-July 2021 Air Export Agent
● Coordinate shipment between shipper and consignee domestic and international as Aerospace and AOG lead agent.
● Quote customers for shipment according to service level, weight and consignee SOP
● Prepare documentation and waybill, assess charges and collect fee for shipping
● Cut MAWBs and HAWBs complete with details and charges according to destination
● Invoice all AWBs according to consignee or specific billing instructions by month end
● Prepare M/HAWB, Manifest and AES filing of shipment details for air freight carriers
● Prepare Dangerous AWBs and book directly with airline according to Class and Commodity
● Identify how DG is booked and exported according to UN numbers
● Identify when DG shipment is missing a DG deck or not according to UN number
● Book AWBs directly with airline by providing weight, dims, commodity and destination
● Identify what type of aircraft will move explosive Hazmat shipments
● Tender Dangerous Goods according to DG deck instructions for Cargo Only or Passenger flights
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