Anju P

SUMMARY

●Over * years of software quality analyst on large diversified projects, including manual/automation test case execution, defect tracking, test plan/test case creation and management, and requirements analysis

●Experience in the creation of use cases and the development and maintenance of test specifications, test cases, test scripts and test data

●Experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as QA in Healthcare domain with prime focus on Claims, billing, provider, eligibility and prior authorization for Medicare and Medicaid Programs.

●Experience with HIPAA EDI transactions such as 837 (P, D, I),834, 835,278, 277 etc.

●Experience in EDI processing such as 834 (Benefit enrollment), 835 (Payment/remittance advice), and 837 (Claims Inbound/Outbound processing)..

●Works on multiple programs/systems as a project team member.

●Excellent knowledge of the ICOMS Billing application and experience with Telecom/Cable domain.

●Developed test automation framework using Java & Selenium Webdriver..

●Experience in Claims/Encounters/Inbound and outbound process

●Experience in EDI processing such as 837 P/I/D(Claims Inbound/Outbound processing)

●Experience in Test Automation Framework with Selenium WebDriver. Handled responsibilities of implementing Automation Framework with Selenium WebDriver with Java.

●Experience in Salesforce customer relationship management (CRM) solution. It facilitates result-oriented interaction between companies and their customers. Salesforce provides companies with a comprehensive solution to gather and access data on their customers.

●Performed web services testing with SOAP UI for registration and login by validating request and response for XML files.

●Executed and maintained effective automation test scripts using Selenium Web Driver for the application under test.

●Extensively involved in API Rest Services testing using Postman..

●Used SQL queries to do backend testing to perform data validation, data migration/data conversion validation.

●Performed web services testing with SOAP UI for registration and login by validating request and response for XML files.

●Performed web services in API Rest Services testing using Postman.

●Experience in Black Box, Positive, Negative, Data-driven, System Integration, System, Regression, End to End, Functional, Smoke/Sanity, Static, Interface, SIT and UAT Testing.

●Experience in Bug tracking using bug-reporting tools such as HP ALM/Quality center and JIRA during various test cycles.

TECHNICAL SKILLS

Project Methodologies: Waterfall, Agile, SCRUM

Web Technologies: HTML, XML, JavaScript, VBScript

Defect Tracking Tools: ALM/Quality Center, Jira

Operating Systems: UNIX, Windows

RDBMS: SQL, MS SQL Server, Oracle, DB2

Business Applications: Microsoft Office Suite – MS Outlook, MS Visio,

Testing Tools: Selenium, QTP, API, Web Services, SOAP

WORK EXPERIENCE

Medica

Minnetonka, MN (Work from Home)

QA Test Engineer

Mar 2022 to Present

●Worked in Agile methodology, where developer, user and tester worked together to understand Use Cases in order to change the requirements and features set.

●Experience in HealthEdge HealthRules UI Process

●Experience in Script runner to generate EDI file Process

●Experience in Claims/Encounters/Inbound and outbound process

●Experienced with support systems to enable inbound/outbound HIPAA EDI transactions in support of HIPAA 834, 835, 837, 278,276/277 & 270/271 transactions.

●Involved in the SDLC phase of requirement analysis, design, and development of the web-based intranet application tool using Web API.

●Analyzed and worked with HIPAA specific EDI transactions for claims, membership enrollment, billing transactions.

●Experience in QNXT/HealthEdge HealthRules UI Process

●Experience in Biztalk/Script runner/ Process

●Experience in Test Automation Framework with Selenium WebDriver. Handled responsibilities of implementing Automation Framework with Selenium WebDriver with Java.

●Created a Regression Test cases Suite in ADO DevOps and performed regression testing to make sure there were no broken functionalities.

●Performed web services in API Rest Services testing using Postman.

●Involved in testing Web services and XML with a tool called SOAP UI and using this tool to locate WSDL files on the internet, create Test cases and run them.

●Created test cases from pre-existing requirements for assisting in creating, testing, and augmenting a healthcare application. Prepared Test plan and test case for EDI 834, 835, 837,278,277 etc.

●Used DEvOps for Test plan, Test cases and test execution.

●Actively analyzed current business processes (Claims, Billing, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.

●Performed web services testing with SOAP UI for registration and login by validating request and response for XML files.

●Extensively involved in API Rest Services testing using SOAPUI.

●Extensively involved in Back- End Testing, database table manipulations of relational database systems by writing complex SQL queries manually.

Environment: Windows, SQL, DevOps, UAT, UNIX, MS SQL Server, Java, SQL, MS Excel, MS Word, MS Project, MS Office, etc.

Molina HealthCare, Long Beach,CA

Jan 2020 to Dec 2021

Test Engineer

●Experience in Black Box, Positive, Negative, Data-driven, System Integration, System, Regression, End to End, Functional, Smoke/Sanity, Static, Interface, SIT and UAT Testing.

●Have strong experience in EDI file execution in ANSI x12 837-835 EDI Transaction.

●Tested the HIPAA EDI 820,834, 837/835 transactions according to test scenarios and verified the data with different modules.

●Experience in Biztalk Process

●Experience in QNXT Process

●Experience in Claims/Encounters/Inbound and outbound process

●Experience in EDI processing such as 837 P/I/D(Claims Inbound/Outbound processing)

●Experience of Healthcare Claims, Members, Providers, etc.

●Used SQL queries to do backend testing to perform data validation, data migration/data conversion validation.

●Performed web services in API Rest Services testing using Postman.

●Experience in Test Automation Framework with Selenium WebDriver. Handled responsibilities of implementing Automation Framework with Selenium WebDriver with Java.

●Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation. Involved in HIPAA Complaint X12N837 Transaction testing.

●Experienced in project management with HIPAA, X12 transactions 837I/P, 835, 820, 276/277 and 270/271 queries, testing and SQL statements.

●Performed backend database testing by writing SQL and PL SQL scripts to verify data integrity.

●Used JIRA as the defect-tracking tool. Updated JIRA with all the changes made to the test case and closed it when all were met as specified.

●Performed backend database testing by writing SQL scripts to verify data integrity.

●Done the API testing Using SOAP UI tool creating customers and Validate in Back end and front end systems.

●Analyzed bugs during testing and categorized them based on the severity and interfaced with developers to resolve them using JIRA.

●Performed web services testing with SOAP UI for registration and login by validating request and response for XML files.

●Executed and maintained effective automation test scripts using Selenium Web Driver for the application under test.

●Extensively involved in Back- End Testing, database table manipulations of relational database systems by writing complex SQL queries manually.

●Involved in Defect tracking and bug reporting using ALM/Quality Center.

Environments: Selenium, Java, API, Web Services, SOAP, XML, HTML, HIPAA, EDI, ICD, MS SQL Server, XML, Jira, ALM/Quality Center, UAT, Windows, MS Office, Etc.

AT&T Communications Bothell WA, USA

August 2018 to Dec 2019

Software QA Tester

Telecom experience of CSG,ICOMSs Ordering, Provisioning, Mediation and Billing system. Worked on Rating & billing,Add Customer, Add Tariff Plan to customer,Payment processing,Disputes and adjustments, prepaid & postpaid services, Products & services, Products & services.

Responsibilities:

●Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of high complexity within one or more development environments.

●Works on multiple programs/systems as a project team member.

●Excellent knowledge of the ICOMS Billing application and experience with Telecom/Cable domain.

●Ability to work on multiple projects simultaneously with aggressive schedules.

●Strong interpersonal skills – networking, building relationships, teamwork.

●Experience with Devices, accounts/billing systems for test cases is preferred

●Very strong in QA methodologies / SDLC and STLC. Proven track record of QA technical Knowledge, business Process and global service delivery. Self - motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities, expand knowledge, and bring greater return to companies with collaboration and partnerships.

●Experience in Orders Creation through Various Channels (Sales Force) and Processing of Services for new and migrated (conversion) customers.

●Tested Sales force on Sales cloud & Service Cloud for residential and Business customers.

●Experience in creation of reports using SharePoint, Xls, Jira / Zephyr, qTest, Remedy and responsible for the test creations, execution, Retesting of Support issues on Spectrum Business Pricing and Packing (SBPP) etc.

Environments: Selenium, Java, API, Web Services, SOAP, XML, HTML, MS SQL Server, XML, Jira, ALM/Quality Center, UAT, Windows, MS Office, Etc.

JPMorgan Chase Bellevue WA

June 2017 – June 2018

QA Engineer

Experience in Salesforce customer relationship management (CRM) solution. It facilitates result-oriented interaction between companies and their customers. Bank Customers get many types of cards they use at the time of checkout and receive the benefits as a virtual reward card through Email, if they meet the threshold. The credit history created by purchase. We have both Browser based applications and Mobile based applications.

Responsibilities:

●Developed test plans, test cases, and test strategies using Agile methodology to overcome dynamic changes to functional and non-functional requirements.

●Designed and implemented test plans from user stories throughout the agile methodology.

●Performed review of functional requirements and use cases to develop test strategies for mobile applications in an agile environment.

●Experience in Salesforce customer relationship management (CRM) solution. It facilitates result-oriented interaction between companies and their customers. Salesforce provides companies with a comprehensive solution to gather and access data on their customers.

●Ability to understand the Software Development Life-Cycle (SDLC), software testing life-cycle (STLC), and Bug Life Cycle.

●Execute testing tasks, isolate problems, report bugs, and regress and close bugs by using defect tracking tools such as Mingle.

●Involved in Black box testing methods -Functional, Integration, System and Acceptance testing.

●Performed Smoke Testing, System Testing, and Regression Testing on Android and iOS, platforms.

●Performed Adhoc testing and extensive regression testing on Mobile devices. Performed feature regression testing on Macy's.com.

●Involved in analyzing the test scenarios and raising requests for test data.

●Reporting and reviewing bugs in BugZilla, JIRA .

●Coordination with Users and Business Analysts to resolve the issues.

●Working closely with the Application Development, Design and Testing team throughout the project life cycle.

Environments: Selenium, Java, API, Web Services, SOAP, XML, HTML, MS SQL Server, XML, Jira, ALM/Quality Center, UAT, Windows, MS Office, Etc.

Macy's Bellevue WA, USA

Nov 2015 – May 2017

QA Engineer

Loyalty in which the Customer gets the reward points that are accumulated based on the purchases either in-store or online. It is a program where customers can enroll in-store or can log in through a website and enroll through the landing page. Customers get some of the benefits with the type of card they use at the time of checkout and receive the benefits as a virtual reward card through Email, if they meet the threshold. We have both Browser based applications and Mobile based applications.

Responsibilities:

●Developed test plans, test cases, and test strategies using Agile methodology to overcome dynamic changes to functional and non-functional requirements.

●Designed and implemented test plans from user stories throughout the agile methodology.

●Performed review of functional requirements and use cases to develop test strategies for mobile applications in an agile environment.

●Ability to understand the Software Development Life-Cycle (SDLC), software testing life-cycle (STLC), and Bug Life Cycle.

●Execute testing tasks, isolate problems, report bugs, and regress and close bugs by using defect tracking tools such as Mingle.

●Involved in Black box testing methods -Functional, Integration, System and Acceptance testing.

●Performed Smoke Testing, System Testing, and Regression Testing on Android and iOS, platforms.

●Experience in Salesforce customer relationship management (CRM) solution. It facilitates result-oriented interaction between companies and their customers. Salesforce provides companies with a comprehensive solution to gather and access data on their customers.

●Performed Adhoc testing and extensive regression testing on Mobile devices. Performed feature regression testing on Macy's.com.

●Involved in analyzing the test scenarios and raising requests for test data.

●Reporting and reviewing bugs in BugZilla, JIRA .

●Coordination with Users and Business Analysts to resolve the issues.

●Working closely with the Application Development, Design and Testing team throughout the project life cycle.

●Performed compatibility testing on different operating systems like Windows XP/7 and Apple MAC.

●Prepare and maintain data sets for accessing databases using SQL queries.

Environment: Java, Selenium, API, SOAP, ALM/Quality Center, JIRA, UAT, SQL, Oracle, Agile, UNI, Clear Case, MS Office, MS Access, etc.

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