Customer Service General Manager
Resume:
NOREEN WILSON
** ***** ***** **** ********, NY **057
EXPERIENCE
**** – PRESENT
CUSTODIAN I, Fabius Pompey CSD Fabius, NY
Keeps building and property in clean and orderly condition.
Performs heavy cleaning duties.
Sweeps, mops, scrubs, or vacuums floors.
Gathers and empties trash.
Scrubs, sanitizes, and supplies restroom facilities.
Dusts furniture, walls, and equipment.
Cleans windows, mirrors, and partitions with soap and other cleansers.
Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions.
Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures.
Cleans and polishes fixtures and furniture.
Shampoos or steam-cleans carpets and rugs.
Cleans and polishes furniture and fixtures.
1997-2017
VISUAL MERCHANDISER/STORE MANAGER, stein mart of Virginia Beach, VA
Analyzed store traffic flow and display points
Assembled or Removed visual displays in windows or in-store
Communicated with Marketing team to arrange proper ticketing and signage
Communicated with store teams to plan floor and merchandise layout
Created branded visual merchandising packs to send to each branch of a store
Created eye-catching product displays and store layouts
Designed layouts to attract customers and increase store sales
Designed window and internal product displays
Identified and sourced display components (such as props, fabrics, hardware and lighting)
Led and motivated teams to complete displays to tight deadlines
Maintained budget guidelines
Maintained high level of detail
Maintained store and Dismantled displays during and after promotion periods
Managed teams to complete displays to tight deadlines
Met with business managers, sales managers and retail managers to discuss sales strategies
Planned visual concepts months in advance (including window and in-store displays, signage and pricing concepts)
Researched current and future trends
Staged and styled mannequins and appropriate lighting to display merchandise for best in store presentation
Trained merchandising staff
Trained sales staff how product should be displayed and sold
Worked with cross-functional teams (such as buying, design and marketing) to create design themes, floor layouts, and plans
1991-1997
VISUAL MERCHANDISING MANAGER – MERVYNS DEPT STORE, JACKSONVILLE, FL
Coordinated and implemented all phases of Visual Presentation for flagship location with annual sales of over $48 million. Created store fixture floor plans to create inviting shopping environment.
Attended corporate training sessions to obtain and develop ideas for new product launches.
Managed and conducted weekly business review sessions with General Manager and store team to discuss business strengths and opportunities.
Developed concepts for window displays in keeping with current fashion trends.
Instructed and trained visual staff in presentation standards. Responsible for developing candidates for promotion through company training program.
Photo documented all work for submission to corporate for inclusion in contests and presentation awards. Won many monthly contests for outstanding displays.
Was chosen to participate in new store openings and prototypes across the nation.
EDUCATION
EAST SYRACUSE MINOA – CLASS OF 1983
SKILLS
Detail Oriented
Money Management
Reliable
Management
Customer Service
Organized
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