Customer Service Representative
Resume:
Krystal Ikner
Customer Service Representative
Robertsdale, AL 36567
*********@*****.***
CSR that have 6+ years of an executive with progressive experience in leading organizations in the customer service sales industries. People person,excellent customer service,and completely stand on the core values of the company.
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Liberty National - Fairhope, AL
January 2020 to Present
The day to day responsibilities of an insurance agent, identifying sales opportunities for insurance plans and overseeing a portfolio of clients, handling policy renewals, and tracking claims Title Specialist
Title Cash - Foley, AL
September 2018 to May 2020
Setting a professional environment for my customers to have the best service, and to be able to meet the need of the customer in a timely manner. I understand how important it is to greet the customer as they enter your building. I also made sure all titles was clear and able to be processed in State of Alabama database before any use of. Ran errands, bank runs pick up and dropped deposits, post office runs, cash handling, collections calls through out the day along with marketing and sales calls which was one of my favorites to get more customers through the door. I also checked vehicles to make sure it was worth what the customer was asking, and also clearly explained the contract before any signatures. Account specialist
Western Finance - Foley, AL
July 2015 to November 2017
Make collection calls
Set achieve goals, bank runs
Pull reports, Market,
Make loans read and explain contracts
Count money, write checks
Great customer service
Friendly altitude
Customer Service Representative
Title Cash - Foley, AL
December 2012 to July 2015
great marketing skills, Sales, balanced checkbook, read and explain contracts to customers, bank runs, assist supervisor, significant customer service skills, and very familiar with Microsoft Office, spreadsheets, processed loans, and also transferred titles to the state offices. Medical Biller
Medix - Foley, AL
September 2009 to May 2011
Data entry, bill insurance companies and also patients. Learned how to read medical terminology, medical billing codes
Education
High school diploma in General studies
Pensacola Junior College - Pensacola, FL
May 2005 to December 2006
Skills
• Microsoft office, Microsoft word, multi tasking, great marketing skills work well with others (6 years)
• Customer Service
• Sales
• Data Entry
• Business Development
• Marketing
• Medical Billing
• Microsoft Outlook
• Medical Coding
• CPT Coding
• Insurance Verification
• Accounts Receivable
• Phone Etiquette
• Medical Terminology
• Microsoft Excel
• Cash Handling (6 years)
Certifications and Licenses
Freight Brokers Course
Present
by completing this course I have demostrated outstanding knowledge of the logistics and freight brokerage industry
Florida Department of Financial Services
September 2021 to September 2022
licensed health and life insurance producer
Certificate of Completion
July 2021 to July 2022
Alabama licensed health and life insurance producer Assessments
Customer Service — Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Social Media — Completed
June 2020
Creating content, communicating online, and building a brand's reputation. Full results: Completed
Proofreading — Familiar
June 2020
Proofreading written texts.
Full results: Familiar
Marketing — Completed
June 2020
Understanding a target audience and how to best communicate with them Full results: Completed
Customer Focus & Orientation — Proficient
November 2020
Responding to customer situations with sensitivity. Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
November 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
November 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Branch manager
Great Customer Service Skills
Highly experienced in Microsoft word, spreadsheet, Microsoft Excel
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