Deepa Deshikachar

BUSINESS ANALYST

PROFILE

• Over 8 years of work experience in the areas of:

o Business analysis

o Data analysis

o Project management

• Wide domain experience:

o IT

o Healthcare

o Education

o Airline

• Good creative and problem-solving skills

• Proficiency in oral and written communication

• Effective mediator and collaborator (courtesy- my role as an elementary teacher:)

CONTACT

7626, Crawford Ct, Alexandria,

Virginia-22315

508-***-****

adx6h8@r.postjobfree.com

VOLUNTEERING

* Summit Elder Care: Work with nursing-home eligible individuals, part of the PACE program, related to activities coordination

* Reliant Medical Group - Work on EPIC systems in Ambulatory and Patient Care settings

* Horizons for Homeless – Engage children in several activities so young mothers could utilize the time toward chores and education

* Salvation Army – Help out representatives at Salvation Army

* Tutor school kids

EDUCATION:

• MBA (Healthcare Management), Saint Leo, 2014- 2016

• Bachelor of Science (B.Sc.), 1996-1999

• Higher Diploma in Software Engineering, Aptech Computer Education

• Healthcare insurance domain training-Claims Lifecycle-ICD9/10, EDI, HL7 and Facets, 2015

• Google Data Analytics Professional Certification, WIP

WORK HISTORY:

JetBlue (TCS), NY Jan.2017 - Dec.2017

YesDoc & InMovidu, India Dec 2015 – July 2016

Philips Lifeline, MA: Oct 2013 – Aug 2014

Harvard University (KForce), MA: Sep 2012 – Oct 2013 IBM, MA: Oct 2007 – Sep 2012

Alanita Travel, MA: Feb 2005 – Sep 2007

Elementary Teacher, MA: Jan 2017 – Apr 2022

SOFTWARE SKILLS:

• Visio

• Enterprise Architect, EA

• Jira

• Confluence

• Tableau

• R-Programming

• IBM DB2

• SQL

• MS Project, MS Office

• EPIC -Ambulatory Setting, Patient Care

• Salesforce CRM

TECHNIQUES:

• MoSCoW Analysis

• Stakeholder Wheel

• Stakeholder Matrix

• Use Cases and Scenarios

• Use Case Diagrams

• Activity Diagrams

• Business Process Models

• User Stories

• Data Dictionary

• Kano Model

• Acceptance-

Evaluation Criteria

• Walkthroughs

• Visio

• Enterprise Architect, EA

• Jira

• Confluence

• Tableau

• R-Programming

• IBM DB2

• SQL

• MS Project, MS Office

• EPIC -Ambulatory Setting,

Patient Care

• Salesforce CRM

• Vendor Assessment

• Concept Modeling

• Glossary

• Requirements

Traceability Matrix

(RTM)

CAREER EXPERIENCE

JETBLUE

Tata Consultancy, TCS

Long Island, NY

01/2017 – 12/2017

Business Analyst

Analyze Current State and Define Future State:

o Understand the current operations of the application across the 3 different platforms, kiosk, phones and tablets

o Identify the different systems with which it interacts such as Datalex, who is involved with pricing and merchandising for JetBlue online purchases and SABRE systems where flights get booked

o Obtain business requirements with regards to the expectations for customers to be able to change or cancel their flights on their own (rather than contacting customer service, which is the current process) during an IRROP (irregular operations such as cancelled flights due to a storm)

Plan and Conduct Elicitation:

o Identify and analyze stakeholders using techniques such as Stakeholder Wheel and Stakeholder Matrix.

o Use techniques such as Document Analysis to understand the current working process and the business environment

o Use interview technique with STOP interview process (identify the stakeholders who are a part of Strategic, Technical and Operations groups) to plan for successful workshops.

Requirements Analysis, Design and Management:

o Use stakeholders’ requirements and information elicited during workshops to elaborate on the change flight process using UML process modelling techniques such as Activity diagrams

o Use techniques such as Epics and User Stories to capture stakeholder requirements in addition to use cases and use case diagrams as needed in a scrum setting

Solutions Design and Performance Measure:

o Provide requirements to design team (external vendor) to create design during change flight and cancel flight scenarios.

o Use Acceptance Criteria and KPIs to ensure the solution meets requirements and expectations

PHILIPS LIFELINE

Business Analyst

10/2013 – 08/2014

Framingham, MA

Plan stakeholder engagement:

o Create Stakeholder Wheel to identify and categorize the stakeholders in the project.

o Create a Stakeholder Matrix to analyze the stakeholders to establish clarity on those who are directly/indirectly involved as well as those have a direct/indirect impact on the project.

Plan for governance and information management

o Create RACI Matrix to understand managements of situations such as change request process, requirements approvals, prioritization etc., and associated point of contact(s).

o Identify method(s) of communication(s) of project to team

Requirements elicitation:

o Prepare for elicitation workshops by identifying what is required from stakeholders through appropriate techniques such as surveys, interviews etc., including materials and logistical planning

o Conduct elicitation process based on the identified technique(s) (ex: brainstorming, white-boarding, questionnaires, observations etc.)

o Confirm and finalize stakeholder needs before translating the needs into solution(functional) requirements while continuing to keep all the stakeholders engaged during the entire process

Requirements Analysis and Management:

o Document and track project requirements and progress in Enterprise Architect (EA)

o Identify and select appropriate viewpoint(s) diagrams to go with the requirements as needed such as use case diagrams, activity diagrams, business process diagrams, and prototypes.

o Identify and capture non-functional requirements; Create and maintain a requirements catalog, glossary and function models as a part of Detail System Process Requirements (DSPR) and Service, Sales and Support Requirements (SSSR) documents

o Prioritize requirements and designs and reach an agreement over the priority through a consensus workshop(s). Use MoSCoW grouping technique to capture the prioritization

o Manage issues and track issues using Jira

o Create and maintain traceability of requirements starting from the business needs to stakeholder to solution requirements including any use cases and associated diagrams.

Additional Standard and Daily/Weekly Tasks:

o Conduct weekly meetings with client, Louisiana Health Care, to provide update on status.

o Conduct internal team meetings to identify progress in project and any potential hiccups which may need immediate action

o Design truth-table business logic document for non-technical/business users

o Receive sign-offs from client (Louisiana Health Care-LHC) and all stakeholders

o Use BABOK standards through the whole process to capture, elicit and maintain requirements

HARVARD UNIVERSITY

Kforce

Harvard, MA

Business Analyst

09/2012 – 10/2013

o Identify stakeholders across FAS, HMS and HSPH schools and their role in the project. Use Stakeholder Matrix to map all stakeholders.

o Identify mode of communication across all the stakeholders. Plan for meetings in advance to get all stakeholders on board for workshops

o Engage stakeholders by keeping them updated on the progress. Send out surveys and questionnaires ahead of time for their preparation

o Work with the HRPC and IRB committees to assess COTS against IRB business requirements, peer analysis, and identify a preferred vendor solution to replace legacy system

o Use techniques like Vendor Assessment to estimate vendor’s capability to meet requirements

o Use Jira to track and prioritize issues in conjunction with Confluence

o Create and maintain peer/vendor analysis document. Create and mail RFIs and RFP to Vendors to provide and receive product details, project plan, structure, timescales, confidentiality and other related information

o Create mock-ups using Visio of the new system dashboard

o Schedule and organize 3-hour demo sessions each day for a week with various vendors such as Huron, IMedris and Key Solutions

o Configure vendor website and create a sandbox environment for the 3 IRBs to physically work on the to-be system

o Identify potential auditing/reporting requirements posed by AAHRPP, FDA, reaccreditation etc.to be captured in the new system

o Conduct live demos for faculties and researchers to provide hands-on training

o Schedule weekly and bi-weekly systems and higher-up’s meetings to provide status reports and document results in Wiki and Confluence

IBM

Westford, MA

10/2007- 09/2012

Business Analyst,

Project Manager

o Managed a team of 15 members as an acting project manager. Create work plan, define and maintain tasks and resources and provided estimates

o See and manage projects from initiation to delivery processes

o Perform GAP analysis: analyze the as-Is process and create prototypes for the To-Be application

o Gather business requirements and translate them to functional specification requirements for the development team through meetings, surveys, creation of storyboards with prototypes of the to-be application

o An SME (Subject Matter Expert) to the development team, extended teams, managers and individuals involved in the current project

o Create workflow process diagrams using MS Visio

o Perform UAT and functional testing

o Write SQL queries to ensure contact record migrated successfully into DB2

o Create Test Plan, Test Cases, RTM and Defect Tracker Document to monitor and report bugs and conduct UAT

o Test flow of data between systems and applications, ex: DataStage -> DB2 -> Notes -> DB2 and conduct User Acceptance Testing

o Train external and internal users to use OCV Contacts application with the aid of diagrams and power point presentation and provide end-user support

o Lead the team for APAC and LATAM regions for various and ensure successful migration of customer data into IBM SAP systems

o Author of LATAM and APAC region mapping rules/guidelines documentation

ALANITA TRAVEL

Sales and Marketing

02/2005 – 09/2007

Watertown, MA

o Work on Sabre software and Greaves to create airline reservations (PNRs) toward customers’ international travel

o Verify and validate payment and ticket processing

o Manage overseas team members activities related to booking

o Follow up with clients with regards to issues pertaining to payment and travel

INMOVIDU (Startup)

YESDOC (Startup)

India

Dec 2015-July2016

o Conduct market research using data elicitation tools- survey, questionnaire, focus groups, online statistics, reports and data

o Building pitch deck to present before investors to raise funding

o Participate in POC design process to for interested angel investors and to create traction for US market and potential investors

o Launch beta version of Yes Doc in elect hospitals and select provider phones to show product functionality and efficiency

ELEMENTARY TEACHER

Somerville, MA

Jan2017-Apr 2002

• Classroom teacher for PreK, K, 1st and 2nd grade

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