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Supply Chain Customer Service

Location:
Edison, NJ
Posted:
July 08, 2023

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Resume:

Cristal Rodriguez

adx6gz@r.postjobfree.com

732-***-****

linkedin.com/in/cristal-rodriguez-225401a4

Experience

Sales and Operations Analyst- Menasha Packaging, Oct 2021 – Present (18 mos)

Develop and execute on a tactical plan; monitor forecast accuracy; analyze capabilities and future projected customer demand to maximize network and site utilization

Prepares and reviews required business reports using Microsoft Platforms (PowerBI, Excel, Powerpoint, Word, One Note) (report ex; KPI, Capacity, Forecast views, Attainment, Production)

Assist in developing a procedure to capture, process, report and analyze feedback from key stakeholder(s). Assist in validating and testing data and reports to ensure accuracy and quality

Running and presenting analytics for meetings with clients and leadership.

Assist with analysis, design of data and analytical framework for SAP S4hana and SAC

Collaborate with key stakeholders on the development and production of a wide range of standard and ad hoc reports to ensure delivery meets agreed upon requirements

Supports continuous improvement initiatives for production planning process and information flow through trend analysis

Educate new internal and customer team members on ways of working on team processes

Review and maintain training documentation [QRGs-quick reference guides] with Supervisor/Manager with any changes or refinement. Process onboarding of new hires.

Supply Chain Associate- Allios, Feb 2021 – Oct 2021 (9 mos)

Responsible for forecasting, scheduling, and control of lead times of material EPL. Maintaining safety stock and min-max levels, re-order points, MRP forecasted demand to reduce lead times while at the same time reducing excess inventory exposure.

Created and processed PO’s, work orders, SO’s, and/or requisitions to determine items to be moved, gathered, or distributed and/or shipped for fulfillment of orders

Leveraged dashboarding report to aid in managing Materials & Forecast using AccuV (ERP software). Interacted with regional sourcing/supply chain Managers/distributors in development and management of enterprise-wide sourcing, supply chain strategies and optimizing existing workflow.

Managed asset EPL inventory by weekly auditing cadence which resulted in the recovery of 2.3 million in assets reported lost. Also, allowed for an accurate KPI report weekly.

Coordinated with client, GC’s, and freight companies to ensure assets arrive full and on time.

Created detailed daily reports cadence that highlighted inventory changes. Improved on time deliveries by 73% and shipments being delivered in full went up from 33% to 92%.

Ecommerce Specialist-Altice Business USA, Jun 2018 – Jan 2021 (2 yrs 8 mos)

Receiving orders placed trough company website, qualifying potential cliental.

Processing clients approved and setting up new client accounts.

Calling/Emailing clients and potential clients to maintain existing business relations and develop new ones.

Sales Associate-Altice USA, May 2015 – Jun 2018 (3 yrs 2 mos)

Outreach to potential customers and develop business to increase revenue.

Revisit current accounts and develop new business strategy to grow accounts.

Expand existing accounts to create larger reoccurring revenue.

Education

Rutgers Business School-Bachelor's degree, Supply Chain Management, 2019 – 2021

Middlesex College-Associate's degree, Business Administration and Management, General 2015 – 2018

Edison High School -High School Diploma, General Studies 2005 – 2009

Licenses & certifications

Excel Essential Training (Office 365/Microsoft 365) – LinkedIn, Issued May 2021

OSHA Certification for General Industry - OSHA Outreach Courses, Issued May 2021, Credential ID 20-0079854

Lean Six Sigma Green Belt Certification - Six Sigma Global Institute, Issued Jul 2021

Skills

SharePoint, Capacity Planning, Project Management, SAP S/4HANA, SAP HANA, Inventory Management, Retail, Sales, Merchandising, Customer Service, Power BI



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