Customer Service Associate

NISHABEN M HASAN

*** * ************* **, **********, IL 60193

*************@*****.*** 630-***-****

OBJECTIVE

Seeking a position where my professional experience would be fully utilized for the benefit of the company and my career.

WORK EXPERIENCE

CVS HEALTH

Pharmacy PSR III Team Lead - October 2018 - Present

Serves as back-up for supervisor and day-to-day resource to other

Assist with administrative and operations duties as required including training and mentoring others, report project work etc

Seek guidance and resolve issues. Works independently to resolve complex issue and displays willingness to step out and assist as necessary in order to achieve objective

Trains and mentors PSR’s. Recognized as subject matter expert on the team and acts as a resource to others

Inbound or outbound phone call to patients regarding complex Specialty medication

Transfers clinical questions and issue to the pharmacist for resolution

Coordinates and process requests for new and refill order shipment

Verifies eligibility, Prior authorization, and other reimbursement requirements prior to shipment

Assist in enrolling and tracking new customer referrals

Take escalated calls to assist positively in resolution

Willingness to enforce polices and procedure as necessary within work team

Argyle Food Mart January 2017 - May 2018

Shift Manager

• Assist customer

• Operate cash Register, Cash register Closing

• Stock shelves

• Prepare Order, Calling Vendor for Order

• Bank Deposit

Walgreens September 2015 - Dec2016

Customer Service Associate

•Operate cash registers,

•stocking

•Assist Pharmacy as needed and customers in a variety of departments, including photo development, grocery, health, and beauty sections

•Managing inventory and performing organizational task

R R Donnelley March 2015- July 2015

Mail Sorter

•Quality Assurance

•Machine Operating

•Sorting of Mail and packing in Boxes

ICICI Bank Ltd (India) March 2010-September 2014

Assistant Manager

•Adhered to ICICI bank security and audit procedure

•Assist with all banking task including verification of high value cash deposit vouchers and cash withdrawal checks, delivered Prompt Accurate and Excellent Customer Services

Max New York Life Insurance (India) August 2008-March 2010 Agency Coordinator

•Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

•Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

• Prepare presentations for the employees and agency performance

• Organize reward and recognition program

Sangam Hospital (India) July 2005-February 2006

Assistant Accountant

•Patient Billing Settlement

•Perform Payroll functions for Employees

•Internal Store Management

Education

Master of Business Administration (Saurastra University, India) May 2009

Certification in Hospital Administration and Management April 2006

Maharaja Sayajirao University of Baroda, India

Bachelor of Science in Computer Application (Gujarat University, India) April 2005

As Par Educational Credential Evaluator Inc, I have United States equivalent of - High School Diploma and Bachelor of Science degree with majors in Applied Computer Science and Business, and master’s degree in business administration

LICENSE

Certified Pharmacy Technician

Languages

English - Fluency in reading, writing, and speech

Hindi - Fluency in reading, writing, and speech

Gujarati - Fluency in reading, writing, and speech

Skills

- Proficient in Windows 7 and Microsoft Office

- Communicate with all customer and staff in a pleasant and professional manner. Answer phone call in a friendly, efficient manner. strictly maintain patient confidentially, appropriately resolve customer issue complaints and question.

- Punctual, honest, reliable, hardworking, detail oriented and quick learner.

- Self-motivated and comfortable working independently and as a team.

- Excellent Communications and Project Management Skills.

- Able to work outside the job description

Contact this candidate