Jacob Morgan Metzger

Contact Information:

• Email: adx6gn@r.postjobfree.com

• Phone: 812-***-****

• LinkedIn:https://www.linkedin.com/in/

jacob-metzger-0a7a89247

Summary:

Results-driven Sales Advocate and Customer

Service Representative with a proven track record of providing exceptional customer service and

achieving outstanding sales results. Possessing a

positive attitude, a strong work ethic, and a

willingness to learn new skills. Accomplished in

managing customer relationships, ensuring

customer satisfaction, and promoting customer

loyalty. Seeking a challenging position to utilize my skills and experience and contribute to the growth and success of the organization.

Professional Experience:

Sales Advocate/Customer Service Representative

Cricket Wireless Authorized Retailer (Gmet

Communications), VIncennes IN

[9/4/2022] - Present

• Drive sales revenue and exceed sales

targets by providing personalized and efficient

customer service.

• Achieved top sales advocate of the

January 2023 sales season in the department, by

identifying customer needs and providing tailored

solutions.

• Manage store operations including cash

handling, closing, and locking up the store, ensuring security and safety.

• Build long-lasting customer relationships,

resulting in high customer retention rates.

Sales Associate

TJX (Marshalls), Vincennes,IN

4/01/2021 9/4/2022

• Provided exceptional customer service

and support, ensuring customer satisfaction and

promoting customer loyalty.

• Utilized product knowledge to assist

customers in making informed purchase decisions,

resulting in increased sales revenue.

• Organized merchandise and provided

technology support in store, ensuring the store was visually appealing and up to brand standards.

Grill Manager

Wendy's, Bloomington IN

[6/2018] - [4/2020]

• Managed grill operations and trained new

employees, ensuring high-quality food preparation

and adherence to company standards.

• Handled cash and deposits and was

responsible for closing and cleaning the store,

ensuring a safe and secure environment.

Body Shop Assistant

Kinser Automotive Body Repair, [Bloomington,IN]

[05/2017 02/2018]

• Assisted in body shop operations,

including buffing, sanding, and sandblasting

vehicles, and ensuring a clean and organized work

environment.

• Inspected vehicles after work had been

completed, ensuring quality control and adherence

to industry standards.

Accomplishments:

• Successfully led the Emerald Command

marching band as Drum Major, showcasing strong

leadership and communication skills.

• Served as Master Counselor of the

Bloomington Indiana Demolay Lodge JAB,

showcasing strong organizational and leadership

skills.

• Graduated with Core 40 in high school

during the pandemic of 2019, demonstrating

resilience and adaptability in challenging

circumstances.

• Received multiple Customer Care Awards

from current/previous jobs, showcasing dedication

to customer satisfaction and a customer-centric

approach.

Skills:

• Exceptional customer service skills,

demonstrated by high customer satisfaction ratings and customer retention rates.

• Strong computer skills, including

proficiency in Microsoft Office Suite and the ability to learn new technologies quickly.

• Strong communication skills, both verbal

and written, demonstrated by the ability to

communicate effectively with customers and

colleagues.

• Excellent attention to detail and

organizational skills, ensuring efficient and effective completion of tasks.

• Ability to work independently and in a

team environment, demonstrating adaptability and

flexibility in a dynamic work environment.

Contact this candidate