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Customer Service Restaurant Manager

Location:
Pune, Maharashtra, India
Posted:
July 08, 2023

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Resume:

To join a reputable organization that values enthusiasm, professionalism and commitment to performance and offers significant authority, responsibility and opportunities for continuous growth and learning.

Education and Qualifications

DEGREE

SCHOOL

YEAR

BOARD

Hotel Management and Catering Technology

Manali Institute Kasegaon

2010

Mumbai

Higher Secondary Certificate

Shree V. J. College Tisgaon

2008

Pune

Secondary School Certificate

Shree V. Highschool, Tisgaon

2006

Pune

Career Experiences

Position: Restaurant manager

Duration: Oct 2020 – present

Company: 7 Fortunes café

Coffee shop chain

job description:

My job as Restaurant Manager is to lead all aspects of our business. to deliver a high-quality menu and motivate our staff to provide excellent customer service.

My responsibilities include maintaining the restaurant’s revenue, profitability and quality goals.

To ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Coordinating daily restaurant management operations. Delivering superior food and beverage service and maximizing customer satisfaction.

Responding efficiently and accurately to restaurant customer complaints

Position: Assistant Restaurant manager/Barista Trainer

Duration: January 2018 – March 2020

Company: Appetite catering company Ltd, Dubai •

Position: supervisor/shift in-charge

Duration: November 15, 2016 – January 2018

Company: Tom and Serg restaurant, Dubai

Position: Head Barista

Duration: November 9, 2014 – November 8, 2016

Company: The Coffee Club UAE

Position: Assistant Manager II

Duration: June 3,2011 – May 2014

Company: Café Coffee Day (Amalgamated Bean Coffee Trading Company Ltd.) •

Skills and Competencies

• Latte Art Skills:

Champion – Latte Art Competition, The Coffee Club UAE May 3, 2016

• Computer Skills:

Experience in POS and Microsoft Office packages

• Communication Skills.

Good in both written and verbal

• Flexibility.

Able to work in different working environment.

Trainings and Certifications

Barista Bronze Certification

2014

The Coffee Club, UAE

Operations Excellence Certification

2012

Café Coffee Day, Pune

Merchandise Certification

2012

Café Coffee Day, Pune

Food Certification

2012

Café Coffee Day, Pune

Customer Service Certification

2012

Café Coffee Day, Pune

Brew Master Certification

2011

Café Coffee Day, Pune

Personal Details:

Date of Birth: June 8, 1991 Gender: Male

Marital Status: Single Nationality: Indian

Languages known: English, Hindi, Marathi

Character References

Available upon request.



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