Data Entry Customer Service
Resume:
Tiffany Reynolds
*** **** ****** ****** **********, AL 35218
*************@*******.*** / ****.********@****.***
Professional Qualifications & Experiences
• Motivated, personable business professional with multiple college degrees.
•Talent for quickly mastering technology – completed Microsoft Office Suite courses during my first degree, and now continuing to update them as technology changes.
• Diplomatic and tactful with professionals and non-professionals at all levels.
•Accustomed to handling sensitive and confidential records.
•Flexible and versatile – able to maintain tranquility under pressure.
•Poised and competent with demonstrated ability to easily transcend cultural differences.
•Proficient in Records Management, Data Entry
•Communicate messages to appropriate departments clearly and concisely to facilitate understanding.
•Customer Service/Problem Solving
•Oversee front-office operations and provide impeccable customer service:
•KBuilt rapport with business associates and the public.
•Ability to multi-task and detail oriented with all tasks.
•Ability to create, implement, and maintain procedures as necessary or if instructed.
•Experienced in use of all office equipment’s
• National Honor Society and Phi Beta
.
Education
VIRGINIA COLLEGE AT BIRMINGHAM – Birmingham, Alabama
Bachelor of Business Administration
03/2013 GPA 3.22/4.0
BESSEMER STATE TECHNICAL COLLEGE – Birmingham, Alabama
Associates of Applied Science in Business Administration
08/2003 GPA 3.50/4.0
Employment History
02/2023- Current Access2Care
Remote Customer Service Representative
•responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments.
•inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor.
•ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients.
•Answer back to back telephone calls to schedule non-emergency medical transportation.
•Maintain a professional, caring and courteous demeanor with all callers.
•Tracks specific passengers and trip progress as requested.
•Adhere to all company policies and procedures.
•Perform other duties as assigned.
09/2021-012/2023 Ochsner VIA Axion Healthcare Solutions Pennsylvania
Remote Enrollment Agent
•Ensure to maintain CMS compliance through learning and understanding Medicare enrollment guidelines.
•Screen all enrollment applications to ensure CMS eligibility guidelines are met.
•Log timely data entry of enrollment applications and change forms.
•Maintain departmental standard for accuracy on all data entry.
•Convey resolution in timely and professional manner.
•Correspond as needed for incomplete or invalid enrollment forms within specified timeframe.
•Log pending, denied and cancelled enrollments into sales database for tracking purposes.
•Represent as primary contact for enrollment related questions and issues for providers and current members and new members.
•Ensure accuracy and integrity through routine enrollment processes and work
04/2010-09/2010 United States Census Bureau Homewood, AL
Field Operations Clerk
• Prepared enumeration materials by checking address registers for duplicate or missing addresses, organized crew leader assignment control records, keying data, and checking training materials.
•Prepared work assignments for field staff.
•Tracked and shipped census forms for processing at the U.S. Census Bureau's National Processing Center.
•Performed assigned tasks in the operations control system
10/2007-05/2008 E-Staff (Regions-Hoover & Homewood) Vestavia Hills, AL
Password Reset, Data Entry/Customer Service
•Assisted customers within changing their online id and password to login to online banking system.
•Data entry in Electronic Banking Department.
• File management in Loans Department.
•Wire transfer reconciliation in Reconciliation and Wire Transfer Department.
2/2006-7/2006 Tele Tech Inc. Fairfield, AL
Technical Support Agent
•Delivered service and support to end-users using and operated automated call distribution phone software over the Internet.
•Interacted with customers to provide information in response to inquiries, concerns, and requests.
•Researched required information using available resources.
Contact this candidate