Shonda Davidson

Thousandsticks, KY

adx6fo@r.postjobfree.com

+1-606-***-****

My resume all my skills and the jobs I have acquired. Work Experience

Customer Service Agent - Call Center

Sitel/Foundever - Hazard, KY

August 2020 to May 2023

My position as customer service support Agent is to support customers with troubleshooting and problem solving finding the best resolution to resolve there issues with QuickBooks software I also helped with payroll management and issues I also worked with Merchant services helping to finding payments and use system tools to tell when they would receive them I also worked with risk issues and this job was big muliti-tasking position for we had to run two monitors and several different sites at a time and tools I also worked in team

Factory Line Worker

Highlands Diversified Services, Inc - London, KY

October 2019 to July 2020

My position as line worker was to work in team once the headrest would come around my job was to put them in Quality machine witch would check each part that was put on to make sure it was put together correctly working in team we had certain Quota we had to fill a day we was always way over the Quota it was my responsibility to make sure no bad headrest products came through and one of the main things was timing and being able to work fast pace.

Factory Line Worker/ Quality Worker

Truitt Brothers/ Seneca Foods - London, KY

September 2017 to September 2019

My position as a Line Worker/ Quality Worker I had to some days work in team and as food product would come down the line set the pouches and product up and build boxes fast and put so much product in each box so you had to be able to work fast pace with your hands and inspect at same time make sure there was no damage to products that got through the line there was a certain Quota we had to fill each evening and on certain days I would work as Quality Worker witch I had to mange everyone on the line working that day and keep track of everyone's breaks to make sure everyone was making it back on time I would have to go through ever so often and keep eye on the product and weight it I had to check it there was paper work we had to fill out every few hours we weight the product and filled out how many packets at end of day also had to be thrown out for broken seals so forth you had to be able work fast pace and Muliti- Task.

Cashier/Customer Service

Double Kwik BP - Hyden, KY

October 2016 to August 2017

My Position as Cashier was to Mange and maintain the store at hours I was working to keep it clean and coffee machine and fountain drink machine's filled and clean at all times when customers was not in store when they was I would greet them and check them out so I had to do lot of muliti- tasking and have good people skills witch I definitely have and you have be able to cost fast and be really good at math and know price's of all product's it is important to have good problem solving skills as well. Cashier/Customer Service

Murphy's Oil USA - Hazard, KY

June 2016 to September 2016

My position as Cashier was to run the store out side of walmart in hazard it was one of the most busy store I have worked at they wont even hire you unless you can muilit- task well and be able to count fast pace was to maintain the store at all hours my shift was and to keep eye on products stock restock shelves and keep everything clean and when customer's enter store I would have Greet them so I had use my people skills a lot at this job and I would check them out at cashier. Education

High school diploma

Leslie County High School - Hyden, KY

August 2007 to May 2010

Skills

• Software Troubleshooting

• Troubleshooting

• Microsoft Windows

• Network Support

• Operating Systems

• Computer Networking

• Technical Support

• VPN

• Information Security

• Customer service

• Customer support

• answering phones

• Payroll

• payroll support

• PCI

• Accounting

• de-escalating

• Team management

• Welding

• Cashiering (3 years)

• Sales

• Quality control

• merchant services (3 years)

• B2B sales (3 years)

• Salesforce (3 years)

• CRM software (3 years)

Languages

• English - Expert

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