Customer Service Front Desk
Resume:
Atlanta, Ga *****
adx6fe@r.postjobfree.com
Aisha Porter
SKILLS
● Multitasking planning skills
● Effective Communication skills
● Phone etiquette
● Prioritization and problem solving
● Customer service
● Appointment setting skills
● Filing skills
● Discretion
● Verbal communication
● Time management
● Independent
● Microsoft window skills
EXPERIENCE
Dr. Hill eye clinic — Front Desk/Receptionist
September 2020 - March 2021
● Greet patients as they arrive
● Check in patients
● Bookkeeping
● Collect payments
● Update patient information on a computer
● Collect proper information including insurance and ID
● Reschedule and update clients appointments
● Maintain knowledge of rules and regulations
● Process new patients on microsoft computer
Billing specialist, Atlanta Georgia — Remote Billing May 2015 - May 2019
● Electronically resubmitted corrected claim, edits and appeal letters with medical documentation.
● Resolved denial issues for transportation, labs, emergency room, radiology and laboratory claims for medicare and medicaid for north carolina and georgia facilities.
● Follow up with lead manager and director and third party vendors for trending issues.
Police Department Operations Unit Call Taker — Call Taker July 2010 - December 2012
● Answer all calls and take report of any incidents, arrests, sickness, etc. that occured on school premises
● Generate a file number that is easy to add on updates
● Notify proper personnel of any occurrences from information received from officers about incidents
● Prepared reports and memorandums from information received from officer about incidents
● Disseminate pertinent information to unit officers
● Maintain records and files of incident reports
● Respond to telephone and email inquiries
EDUCATION
Bronx Community College, Bronx, New York — Degree: associates degree
Major: Paralegal Studies
AWARDS
Certification: Roxbury Medical Management ICD10 Physicians’ billing with appropriate reimbursement- completed June 25, 2017 Certification: New York Institute of Medical Careers certified EKG and Phlebotomy technician - awarded 5/29/2019
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