MARKETTA WILLIAMS

Phone: 347-***-**** adx6et@r.postjobfree.com

EXECUTIVE PROFILE

Task-driven and purposeful professional with 7+ years of expertise in fast-paced work environments where customer relations and service satisfaction are of high importance. Proficient in job execution and established record of success in compliance and leadership. Motivated by performance to deliver positive trends in sales to achieve the goals of the company. Skilled in cultivating healthy workplace relationships with managerial staff and coworkers alike to maximize workplace efficiency. Successful strategic and creative thinker with a proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness, and good judgement.

CORE COMPETENCIES

Microsoft Office Suite

Trend Analysis

Visual Merchandising

Verbal & Written Communication

Sales Support

Reports & Documentation

Team Management

Administrative

Maintaining Data

SKUs Management

SAP Software

RetailPro

Acuitas

Everest

PROFESSIONAL EXPERIENCE

Eyewear Product SKU Coordinator March 2022 - Present

Luxury Optical Holdings - New York, NY

•Preparing, updating and maintaining lists of SKUs for import into the systems.

•Maintaining data information in the systems based on the updates.

•Distributing updated lists on a regular basis.

•Attending meetings to remain up to date on all steps in the process.

•Updating any changes to the master list that may affect in the systems.

•Performing all other tasks of the same nature or of a general nature requested by his/her superior.

•Maintain brand model stock report by store.

•Allocate inventory using allocation and model stock tools.

•Communicate and coordinate with warehouse on receipts, allocations and returns.

SALES ASSOCIATE October 2020 – March 2022

LensCrafters - Morrow, GA

•Greet all customers with a warm welcome and urgently explores the needs of customers upon arrival to the store.

•Performs work with mindfulness and asks follow-up questions for clarity, consulting with an Optician as needed.

•Demonstrate superior product knowledge and assists customers in selecting products while offering perfect product solutions, suggesting improvements, and recommending alternatives.

•Show patience & courtesy to indecisive or hard-to-please customers, and explores underlying reasons for issues to develop long-term resolutions to ensure customers are satisfied.

•Possesses the ability to multi-task, the ability to prioritize and the ability to manage time with competing priorities.

•Custom fits glasses & precisely place prescription in lenses using the appropriate tools.

•Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all business transactions.

CUSTOMER SERVICE AGENT January 2019 – October 2020

TBI Management – Atlanta, GA

•Provided airport information to 2,000+ passengers per day to effectively facilitate the movement of passengers through Transportation Security Administration and Customs and Immigration checkpoints.

•Assisted passengers throughout Hartsfield-Jackson Atlanta International Airport Concourses E and F.

•Communicated current and accurate fares, flight arrival and departure information, and answered all inquiries from flight passengers.

ASSISTANT STORE MANAGER/KEY HOLDER September 2017 – April 2018

Kids World – Atlanta, GA

•Adequately trained new store employees and achieved significant improvements in productivity assessed through performance indicators and statistics.

•Supported daily operations of the store by processing daily paperwork, producing staffing schedules, balancing cashier drawers, and preparing daily deposits.

•Resolved customer conflict by communicating company policies in an easily understood and concise manner.

SALES ASSOCIATE November 2014 – August 2017

Bed Bath & Beyond – New York, NY

•Managed all escalated customer service issues and resolved promptly, kept customers informed on status of their purchase and all product inquiries.

•Retained solid knowledge of products, current sales and promotions, policies regarding payment and exchanges, and security practices to deliver the highest level of service and satisfaction to customers.

•Effectively promoted all brand initiatives, including credit, to achieve both individual and store goals.

•Monitored customer preferences to determine the focus of sales efforts.

EDUCATION

BOYS AND GIRLS HIGH SCHOOL REGENTS DIPLOMA June 2011

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