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Shaquinta Boyd

364¢FinzEngleman Rd Apt 7308

San Antonio, Texas, Texa0

210-***-****

qweedab2012@gmailcom

CAREER OBJ ECTIVE

Hard-working professional with 2yrs 5 morths of experience and ap roven knowledge of customer

communicetions, mti-site call center management, and work lowplanning, Aimingto leverage my skills

to successfully fill the Customer service rep role at your company.

EXPERIENCE

ALORICA, San Antonio, TX

Telemarketing, Jun 2021 - Present

+ Deliverprep ared sales talks, reading from scripts that describe products or services, in orderto

persuade potential customers to purchase ap oduct or service orto make a donation.

+ Explainp roducts or services and prices, and answer questions from customers.

+ Obtain customer information such as name, address, and payment method, and enter orders into

computers.

+ Record names, addresses, purchases, andl reactions of prospects contacted,

+ Adjust sales scripts to better target the needs and interests of specific individuals.

+ Obtain names and telephone numbers of potential customers from sources such as telephone

directories, magazine reply cards, and lists purchased from other organizations.

+ Answertelephone calls frompotential customers who have been solicited through advertisements,

+ Maintain records of contacts, accounts, and orders,

+ Schedule app oint ments for sales representatives to meet with prospective customers or for

customers to attend sales presentations.

ANGEL CARE, San Antonio, TX

Home Healthcare, Mar 2017- Mar 2020

Bathing preparing meals reminder of medicine transportation hygiene daily activities

FALLAS PAREDES, San Antonio

Cashier, Mar 2016 - Nov 2019

+ Greet customers and ascertain what each customer wants or needs.

+ Describe merchandise and explainuse, operation, and care of merchandise to customers,

+ Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

+ Compute sales prices, total purchases and receive and process cash or credit payment.

+ Answer questions regardlingthe store and its merchandise.

+ Prepare sales slips or sales contracts.

+ Inventory stock and requisition new stock,

+ Ticket, arrange and display merchandise to p rorrote sales.

+ Exchange merchandise for customers and accept returns,

+ Help customers try onor fit merchandise,

EDUCATION

st phillips

San antonio, TX

High School Diploma (Jun 2006)

3644 Binz Engleman Rd Apt 7508 Sen Antonio, Texas, Texad 210-***-**** queedabzo12@gmailcom

REFERENCES

Michelle Hemphill, Customer Rep, Senter

210-***-**** - mhemphilland7@ gmail.com - Aunty

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