RALPH T. VANDYKE

Irving, TX ***** 469-***-**** adx6e0@r.postjobfree.com

Career Objective

Results-driven IT Service Management (ITSM) professional with a demonstrated track record of implementing cost-saving measures and driving productivity enhancements across the enterprise. Dedicated to delivering exceptional end-to-end services employing ITIL 4 guiding principles and ITSM best practices to drive value and exceed customer expectations. Seeking a leadership role where I can leverage my extensive experience in work planning, operational management, team building, and collaboration to support organizational success.

Experience Summary

Regional Field IT Manager, Great Plains 08/2011 to 02/2023 Fresenius Kidney Care Irving, TX

Created value for customers by directing the execution of tactical and project-based work activities across a geographically dispersed team with a commitment to ITIL guiding principles, consistently delivering exceptional end-to-end IT services.

Demonstrated commitment to ITIL principles of value and continual improvement by implementing a Comprehensive Preventive Maintenance Program. Conducted thorough in-person IT site assessments across the region, leading to continuous enhancements in IT infrastructure, streamlined processes, and improved services.

Led team through successful execution of large-scale infrastructure upgrades deploying hardware and software solutions, and delivering comprehensive end-user training, empowering customers to leverage advance technology.

Utilized strong relationship management and collaboration skills to ensure uninterrupted access and high availability of mission-critical systems and applications during budgeting and financial planning cycles. This was achieved by embedding technical staff within Financial Centers and Billing Groups, facilitating seamless coordination and providing prompt, optimal support for critical operations.

Consistently requested by C-level executives to provide “white glove” service during leadership meetings, ensuring smooth collaboration and decision-making at the highest levels in the organization.

Developed and documented a comprehensive IT on-boarding process in collaboration with the LMS team for integration into the Learning Management System (LMS) platform as a required training module for monthly leadership training. This enabled new managers and leaders to rapidly adapt to the IT environment and leverage technology resources effectively.

Collaborated with cross-functional teams to implement a robust IT asset tracking and management plan. Achieved enhanced visibility, utilization and control of IT assets, leading to more informed decision- making, resource optimization and significant cost savings.

Effectively managed concurrent voice, data, and construction-related IT infrastructure projects. Demonstrated strong commitment to collaboration and visibility, ensuring alignment of goals, milestones, and deliverables. Regular status updates provided stakeholders with clear project visibility, facilitating informed decision-making and successful outcomes. Vice President, Information Systems 01/2007 to 01/2011 Royal Management Corp Lexington Health Network Lombard, IL

Streamlined IT operational activities optimizing efficiency and effectiveness.

Collaborated with executives and decision-makers to implement cost-effective technology solutions that drive business value.

Led strategic IT planning, fostering innovation and aligning initiatives with organizational goals.

Executed technology projects with a holistic approach, delivering significant impact on business performance.

Information Systems Operations Manager 01/1992 to 01/2007 The Pampered Chef Addison, IL

Led a diverse team of 23 IT professionals, fostered collaboration and visibility, resulting in efficient network/server administration, telecom support, service desk operations, and technical training.

Implemented effective recruiting strategies and provided continuous training and professional development, driving team productivity and delivering value through skilled IT professionals.

Spearheaded the development and implementation of scalable IT infrastructure, supporting business expansion and strategic goals, while leveraging existing resources and capabilities.

Successfully deployed comprehensive IT enterprise management solution, streamlining processes, automating workflows, and optimizing asset control, leading to improved operational efficiency, coast- savings and high availability to system resources and technology.

Collaborated with internal and external stakeholders to implement a cutting-edge Warehouse Management System, integrating operations and optimizing logistics across the organization.

Delivered exceptional IT support to a diverse user base of over 1,200 corporate office colleagues, 200- agent call center, and 70,000 independent consultants spanning five countries, while ensuring uninterrupted access and availability of corporate resources.

Optimized processes and created value for the organization by collaborating closely with business leaders to successfully integrate customer requirements into an enterprise job-scheduling and workflow management solution.

Implemented a proactive approach to supplier and contract management by leveraging relationship management skills. Reduced annual maintenance fees by 30%, conducting in-person quarterly audits of maintenance and service agreements with all suppliers and partners.

Collaborated with diverse cross-functional team to design, implement and support high-availability web and database solution to drive sales and revenue generation by enabling electronic order transmission. Data Processing Technician 01/1986 to 01/1992

United States Navy

System administrator for mainframe/minicomputer systems aboard naval vessels and shore command.

Supported mission-critical flight deck and supply operations aboard carrier USS Independence (CV-62).

Processed job-streams and workflows to update mission critical munitions, flight and supply data

Performed data entry, system maintenance, and classified information backups/restores, following strict security and compliance guidelines

Maintained production, lab environments and charge-back schedules for major defense contractors. Technology Profile

Operating Systems: Windows X, Apple macOS, Linux, Ubuntu, IBM AIX Applications: ServiceNow, Remedy, SCCM, Clarity, EPIC, Office365, Azure, InTune, Outlook/Exchange, Bitlocker, DDPE, Citrix, BeyondTrust, GlobalProtect VPN, Kronos, Workday, Genesys, NICE/Witness WFM, CRM/ERP, Oracle E-Business, Unicenter TNG, Virtual Hold, Solarwinds, Nagios, Thruk Hardware: HP Servers, Cisco Switches/Routers, Dell OptiPlex/Latitude, Macbook Pro, Zebra Thermal Printers, Barcode Scanners, Thin Clients, FC SAN, Avaya IP Office, Warehouse Management Systems Education

Southern Illinois University, Carbondale, IL 1999

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